Applications Analyst III

Position Summary / Career Interest:

Responsible for implementation and support of applications; works closely with end users to troubleshoot and correct problems relating to applications, and assists with conversions to and implementations of software products; uses operational knowledge to seek out, research and evaluate a variety of solutions to provide end users with high quality, efficient products; maintains and supports specified installed applications software products; leads work on a specific project; provides support and mentoring to staff; manages and coordinates team tasks.


Responsibilities and Essential Job Functions

• Demonstrates accountability in delivering assigned task. Reports project issues and accomplishments to project manager. Delivers a work product that meets project requirements as defined by the scope and stays within departmental guidelines for application configuration/development.
• Directs, coaches and participates with others in the analysis and documentation of current and future needs and workflows through interviews and gathering data regarding regulatory requirements, operational procedures and hospital/departmental policies.
• Directs, coaches and participates with others in the planning, development, implementation, maintenance, support and evaluation of clinical or business application systems as assigned. These activities may include system design, documentation of design decisions, workflow redesign and documentation, data collection, database building, testing and troubleshooting,
• Participates/Contributes/Presents in team and project meetings. Works closely with team/department members. Can identify more integrated issues where collaboration is needed.
• Works collaboratively with users/stakeholders in assigned areas in the design and implementation of new or optimized applications. Negotiates decisions and obtains support from internal and external stakeholders.
• Works effectively and efficiently alone or as a leader of a team. Directs and coaches others. Partners with stakeholders and is sensitive to their unique needs.
• Under general direction, designs, documents, builds and modifies the most complex critical applications in order to best meet the needs of the organization. Demonstrates knowledge of such tools as process flow documentation, project reporting, Gantt charting, and resource management
• Takes initiative to research and develop optimizations that will impact overall outcomes.
• Able to lead Interface design and development between various distributed systems and ensures it will meet the needs of end-users. Understands interface protocols and specifications and how Information can flow between systems. Can be called upon to troubleshoot and mediate Interface issues between systems and between vendors. Works collaboratively with the Interface analysts in all aspects of interfaces.
• Certification or proficiency (with certification level score) in assigned Epic application or demonstrated learning of other assigned application must be obtained within 6 months of employment.
• Learns, develops, and maintains an expert level of knowledge in multiple applications or technical areas and has competencies in other applications in order to support and communicate the big picture understanding of the Optimal Outcomes program. Understands application impacts within the clinical and/or the business departments and resources. Maintain certifications/proficiencies once obtained.
• Becomes the system level knowledge engineer for multiple applications. Is the go-to person when application issues arise.
• Has expert skills and understanding of system logic concepts. (for example routing rules, BPAs, etc.)
• Proactively shares knowledge and assists with staff training and development. Demonstrates excellent customer service skills.
• Serves as an effective communicator of the organization's vision and goals and the department's role in achieving those. Expresses ideas clearly and effectively (gaining agreement and/or understanding), by adjusting language, terminology and style to the characteristics and needs of the audience as well as the venue for the communication.
• Is able to lead small to medium size projects and uses project management methodologies to plan, develop scope, timelines and other project requirements. Uses appropriate departmental project management tools, such as Eclipse, SharePoint issues lists, etc.
• Coordinates and participates in project activities including meetings and presentations. Prepares meeting agendas and facilitates meetings effectively. Works with vendor representatives concerning various design, computer software, and equipment issues.
• When leading a project, is accountable for delivering the project as assigned. Ensure that project team adheres to departmental standards for all aspects of the project. Example would be clear and complete documentation of design decisions or reporting project issues and accomplishments to project leadership routinely. Works with supervisor to skillfully allocate and manage resources.
• Directs and participates in the organization of turnover documentation and presentations when projects are complete and handoff to other analysts for support is conducted. After handoff, can serve as a continuing subject matter expert for that project.
• Understands testing concepts including different types of testing and their objectives. Develops and executes tests scripts based on future state workflows and software enhancements/fixes. Works with others to create test scenarios (stories) for integration testing incorporating new features and workflows. Directs project team members throughout the testing event.
• Understands testing concepts including different types of testing and their objectives. Develops and executes tests scripts based on future state workflows and software enhancements/fixes. Works with others to create test scenarios (stories) for integration testing incorporating new features and workflows. Directs project team members throughout the testing event.
• Is responsible for maintenance of test scripts as workflows change based on software changes or user requirements
• Documents status and issues of testing and leads troubleshooting activities and issue resolution
• Works with Testing team to ensure all planning for testing events are completed, including space, resources (departmental and interdepartmental), hardware, environments, interfaces, software updates and other considerations
• Reviews future state workflow documentation with Trainer for curriculum development. Validates training curriculum with Trainer. May also serve as proctor during training events. Leads review of training questions during training events and helps to document responses.
• Helps to identify the different roles to be trained and aligning the curriculum to those roles.
• Participates In communication development of optimizations by producing screen shots and explanations of new feature/function/workflow.
• Responds to off duty call
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Associates Degree
• 4 or more years experience In Healthcare setting as Application Analyst OR 8 years of experience in lieu of Associates degree

Preferred Education and Experience

• Bachelors Degree
• 5 or more years experience as Application Analyst National certification like CPHIMS from HIMSS

Required Licensure and Certification

• Certification in one Epic application
• Certification or proficiency (with certification level score) in assigned Epic application or demonstrated learning of other assigned application must be obtained within 6 months of employment. The certification must be maintained according to Epic’s CEE program guidelines or face corrective action up to and including possible termination of employment. within 180 Days

Preferred Licensure and Certification

• National certification like CPHIMS from HIMSS

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.