Enterprise Desktop Engineer I

Position Summary / Career Interest:

We currently have an opening for an Enterprise Desktop Engineer I.


Responsibilities and Essential Job Functions

• Creates and maintains operating system images for desktops, laptops, tablets and handheld devices including emerging technologies.
• Creates and maintains software deployment packages for implementation using Microsoft System Center Configuration Manager and Wise Package Studio.
• Manages enterprise patch management using Microsoft System Center Configuration Manager and Microsoft Server Update Services.
• Performs analysis and implements software vendor and operating system upgrades and patches.
• Monitors Enterprise anti-virus and proactively addresses reported issues.
• Provides Tier III support to end users, Service Desk and Desktop Support teams providing both resolution and root cause analysis.
• Mentors Service Desk and Desktop Support teams.
• Design, document and implement best practice processes to delivery consistent automated operating systems and applications to the Hospital.
• Functions as Subject Matter Expert (SME) for project needs and the needs of the end user.
• Translates those needs into documentation and actionable items to deliver the required solution.
• Proactively tracks and analyses the performance of the devices, identifies device problem areas, and delivers solutions to enhance the quality of service for the end users.
• Shares knowledge, creates knowledgebase articles, creates best practices and shares with the HITS group.
• Participates in the Hardware Standards selection processes; helping to select and maintain the current hardware, software and peripherals.
• Assists in Hospital software license reconciliation on a recurring basis.
• Demonstrates competence in prioritizing user issues and resolving within Hospital defined Service Level Agreements (SLAs).
• Maintains an ever increasing level of proficiency in hardware, software, networking and other technologies related to the ITS department.
• Demonstrates the ability to manage time and resources in the best interest of the Hospital.
• Identifies opportunities to see where training needs would improve productivity within the department or within the Hospital
• Participates in on-call and provides end user support during off hours, holidays and weekends.
• Establishes and maintains effective working relationships with management, co-workers and end users.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate
• Associates Degree or equivalent minimum of 2 year of experience in field Experience with Microsoft Operating Systems
• Less than 1 year experience with Microsoft Operating Systems

Preferred Education and Experience

• Less than 1 year experience with McAfee, Microsoft System Center Configuration Manager, Wise Package Studio, Microsoft Deployment Toolkit preferred
• Less than 1 year experience with Powershell, Group Policy, USMT, MDOP and Roaming Profiles preferred

Required Licensure and Certification

• Microsoft System Center Configuration Manager certification within 180 Days

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.