Position Summary / Career Interest:

Responsible for implementation and support of applications; works closely with end users to troubleshoot and correct problems relating to applications, and assists with conversions to and implementations of software products; uses operational knowledge to seek out, research and evaluate a variety of solutions to provide end users with high quality, efficient products; maintains and supports specified installed applications software products; demonstrates leadership skills in all job responsibilities.


Responsibilities and Essential Job Functions

• Demonstrates accountability in delivering assigned task. Reports project Issues and accomplishments to project manager. Delivers a work product that meets project requirements as defined by the scope and stays within departmental guidelines for application configuration/development.
• Assists others and participates In the analysis and documentation of current and future needs and workflows through interviews and gathering data regarding regulatory requirements, operational procedures and hospital/departmental policies
• Assists others and participates in the planning, development, implementation, maintenance, support and evaluation of clinical or business application systems as assigned. These activities may include system design, documentation of design decisions, workflow redesign and documentation, data collection, database building, testing and troubleshooting.
• Participates/Contributes/Presents in team and project meetings. Works closely with team/department members. Can Identify more integrated issues where collaboration is needed.
• Works collaboratively with users/stakeholders in assigned areas in the design and Implementation of new or optimized applications.
• Works effectively and efficiently independently or as part of a team on assignments. Requires minimal supervision, can lead others with some supervision.
• Under general supervision, designs, documents, builds and modifies the complex critical applications in order to best meet the needs of the organization. Demonstrates knowledge of such tools as process flow documentation, project reporting, Gantt charting, and resource management.
• Is able to research opportunities for optimizations independently based on end-user feedback.
• Ensures interface design and development between various distributed systems will meet the needs of end-users. Understands interface protocols and specifications and how information can flow between systems. Can be called upon to troubleshoot interface issues between systems and between vendors. Works collaboratively with the Interface analysts in all aspects of interfaces.
• Certification or proficiency (with certification level score) in assigned Epic application or demonstrated learning of other assigned application must be obtained within 6 months of employment.
• Learns, develops, and maintains an expert level of knowledge in an application or technical area or develops competency In more than one application or technical area. Understands application impacts within the clinical and/or the business departments and resources. Maintain certifications/proficiencies once obtained.
• Competent in system logic concepts. (for example, routing rules)
• Demonstrates competence in the area of assisting with other analysts training. Demonstrates excellent customer service skills.
• Presents, participates and contributes In various team meetings.
• Is able to lead small projects and uses project management methodologies to plan, develop scope, timelines and other project requirements. Uses appropriate departmental project management tools, such as Eclipse, SharePoint issues lists, etc.
• Coordinates and participates in project activities Including meetings and presentations. Prepares meeting agendas and facilitates meetings effectively. Works with vendor representatives concerning various design, computer software, and equipment issues.
• When leading a project, is accountable for delivering the project as assigned. Ensure that project team adheres to departmental standards for all aspects of the project. Example would be clear and complete documentation of design decisions or reporting project issues and accomplishments to project leadership routinely.
• Organizes, contributes and participates in turnover documentation and presentations when projects are complete and handoff to other analysts for support is conducted.
• Understands testing concepts Including different types of testing and their objectives. Develops and executes tests scripts based on future state workflows and software enhancements/fixes. Works with others to create test scenarios (stories) for Integration testing incorporating new features and workflows.
• Is responsible for maintenance of test scripts as workflows change based on software changes or user requirements.
• Documents status and issues of testing and leads troubleshooting activities and issue resolution.
• Participates and coaches others in testing planning by helping identify test scripts needed, patients needed, and resources
• Reviews future state workflow documentation with Trainer for curriculum development. Validates training curriculum with Trainer. May also serve as proctor during training events. Reviews training questions during training events and helps to document.
• Helps to identify the different roles to be trained and aligning the curriculum to those roles.
• Participates in communication development of optimizations by producing screen shots and explanations of new feature/function/workflow.
• Responds to off duty call.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Preferred Education and Experience

• Associates Degree in Computer and Information Science and 2 years' experience in Healthcare setting as Application Analyst OR 4 years' experience as Application Analyst
• Bachelors Degree in Computer and Information Science in computer science or other related field.
• 3 or more years of experience in Healthcare setting as Application Analyst

Required Licensure and Certification

• Certification or proficiency (with certification level score) in assigned Epic application or demonstrated learning of other assigned application. The certification must be maintained according to Epic’s CEE program guidelines or face corrective action up to and including possible termination of employment. within 180 Days

Preferred Licensure and Certification

• National certification like CPHIMS from HIMSS.
• Certification in one Epic application

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.