Position Summary / Career Interest:

The Security Dispatcher is responsible for receiving emergency calls from the public, employees, and security personnel and relaying messages to security personnel. Monitor security systems and dispatch security to incidents and alarms. Note: 12 hour shifts, will rotate every other weekend


Responsibilities and Essential Job Functions

• Answer emergency and non-emergency calls from the public, employees, and security personnel.
• Relay messages and dispatch personnel and equipment via radio communication.
• Maintain clear and accurate communication with security teams and external agencies.
• Monitor security systems, including video surveillance and access control systems.
• Dispatch security personnel to respond to incidents and alarms.
• Monitor security personnel's locations and activities.
• Maintain accurate records of all calls, activities, and incidents.
• Generate reports related to security operations.
• Provide professional and courteous customer service to the public.
• Address inquiries and concerns related to security.
• Stay up-to-date on current security policies and procedures.
• Work with the security team to ensure that all personnel are following protocols.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate or GED
• Experience with security or emergency codes

Knowledge Requirements

• Strong verbal communication and listening skills
• Familiarity with telephone systems and radio communication
• Ability to remain calm and focused under pressure
• Time management skills
• Computer skills

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.