Registered Nurse (RN) - Quality Outcomes Coordinator - Procedural Scheduling (Endo, CV, IR, OR)

Position Summary / Career Interest:

Under the supervision of the Procedural Scheduling Assistant Director, and in partnership with operational and nursing leadership, the Quality Outcomes Coordinator monitors, analyzes, and improves the quality, safety, and operational performance of procedural scheduling. The Coordinator defines and tracks key performance indicators related to scheduling accuracy, patient access, and capacity utilization; analyzes trends; and leads data-driven performance improvement initiatives using structured quality methods. The Coordinator builds dashboards and reports that turn data into clear, prioritized recommendations, standardizes how performance is measured, and partners across scheduling, clinics, procedural and perioperative areas, and informatics to sustain improvements. The Coordinator provides insight, analysis, and tracking to support decision-making; leaders own decisions and execution.

Responsibilities and Essential Job Functions

• Defines, monitors, and reports key performance indicators for procedural scheduling, such as schedule fill rate, capacity utilization, cancellations, on-time starts, scheduling accuracy, and patient access and wait times.
• Validates and reconciles data across scheduling and reporting systems to ensure accurate, consistent, and reliable reporting.
• Analyzes performance trends to identify improvement opportunities, such as underused capacity, high cancellation rates, and access delays, and quantifies their operational impact.
• Leads root cause analysis using structured quality and process improvement methods, and validates findings with frontline staff and leaders.
• Develops improvement plans with clear problem statements, goals, and measures of success, and helps define standard work and best practices.
• Coordinates and manages performance improvement initiatives with partners across scheduling, clinics, procedural areas, and informatics, and reports progress and results.
• Audits scheduling workflows and data for compliance with established standards and policies, and closes gaps through targeted feedback and education.
• Builds and maintains dashboards, scorecards, and reports, and delivers clear, regular summaries of performance, key drivers, and recommended actions.
• Standardizes how performance is defined and measured, and maintains a data dictionary to ensure consistent reporting across sites and systems.
• Monitors performance after changes are implemented to confirm results are achieved and sustained, and establishes controls to prevent regression.
• Tracks and trends safety events and operational escalations related to scheduling, and raises emerging risks to leadership.
• Translates data into clear, prioritized recommendations that support leadership decision-making; leaders own decisions and execution.
• Serves as a resource and mentor to staff in the use of data and quality management, and models a continuous-improvement approach.
• Maintains current knowledge of best practices in procedural scheduling, patient access, and healthcare quality, and applies change-management techniques to support successful implementation.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Bachelors Degree in nursing from an accredited college or university.

Preferred Education and Experience

• Master's Degree in nursing from an accredited college or university.
• 3 or more years of in procedural scheduling, perioperative/procedural operations, or healthcare quality.

Required Licensure and Certification

• Licensed Registered Nurse (LRN) - Multi-State - State Board of Nursing

Knowledge Requirements

• Experience with healthcare reporting, data analysis, and data visualization tools
• Knowledge of Epic scheduling applications (e.g., OpTime Scheduling)
• Knowledge of quality and process improvement methods (e.g., PDCA and root cause analysis)

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.