Position Summary / Career Interest:

The Patient Financial Advisor Manager is responsible for the oversight of the financial assistance practices supporting all patients throughout the health system. This position supports and follows the Financial Clearance, Financial Assistance and Self Pay policies and procedures and ensures staff are well educated and trained in securing patient accounts. The Patient Financial Advising Manager assures staff productivity, quality and customer service are monitored and meet the department standards. Works in collaboration with multiple departments throughout the health system. This position supports and adheres to the University of Kansas Health System's Code of Ethics and Business Standards.


Responsibilities and Essential Job Functions

• Manages day to day operations which includes collecting health insurance, homeowner’s insurance, workman’s compensation insurance, pre-paid packages, grants, studies, COBRA, VA benefits, Crime Victim, auto insurance, Medicaid or Medicare.
• Complies with Medicare/Medicaid rules and regulations.
• Provides leadership presence and guidance through direction and role-modeling.
• Conducts daily work que review, assists supervisors with workload prioritization and redistribution, reviews reports, assures appropriate account coding, utilizes day-end checklist of key activities, and conducts walk-through of all areas.
• Responsible to manage operational and staffing budgets.
• Responsible for the daily operation of all financial advisor staff at all campuses including Inpatient, Outpatient, Transplant, Cancer Center and Transfer Center admissions.
• Uses financial concepts and tools to analyze situations and make financial decisions that support the achievement of short and longer-term department objectives.
• Manages human resource functions such as interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development.
• Maintains personnel files, including documentation of appropriate staff orientation, competency, training, discipline and performance reviews.
• Oversees department timekeeping and payroll.
• Collaborates with HR concerning employee issues and performance.
• Conducts employee coaching, counselling, disciplinary actions and annual appraisals.
• Monitors staff adherence to hospital and departmental policies and procedures.
• Develops and recommends policies and procedures that will increase financial counseling efficiency in coordination with all departmental areas and external departments.
• Ensures that established policies and procedures are adhered to.
• Educates staff about policy changes.
• Utilizes reviews and internal audits to maintain standards of quality and quantity with emphasis on complete accuracy and timeliness of information gathered.
• Assures quality reviews and productivity reviews are being completed and feedback is given to staff for improvement.
• Establishes, attends and conducts meetings as necessary to support department functioning.
• Maintains an open issue log and reviews with Director and other Management staff to secure needed assistance in resolving issues and to promote accountability.
• Assures staff understand and are following Financial Clearance, Financial Assistance and Self Pay Policy and Procedures for the health system.
• Oversight and management of the Eligibility Vendor for the organization.
• Responsible for assuring a QA system is in place and enforced for review of all vendor accounts.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate AND
• 5 years of experience in financial advising, claims processing or cost estimates or relevant experience.
• Associates Degree in business, healthcare administration or a related field of study from an accredited college or university OR
• Must be actively enrolled in an associate's program and must be complete within 1 year from the date of hire.
• Designated Epic training must be completed within 6 months of hire
• 5 or more years of experience in revenue cycle including but not limited to tasks such as financial advising, claims processing, benefits explanation, and cost estimates.
• 3 or more years of lead or supervisory experience.

Preferred Education and Experience

• 4 or more years of lead or supervisory experience.
• 6 or more years of experience in a related role

Knowledge Requirements

• CPT-4 and HCPCS coding preferred.
• Knowledge of Insurance (Commercial & Government) preferred.
• Payor websites preferred.
• Transplant (BMT and/or Solid) preferred.
• Working knowledge of CMS regulations preferred.

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.