Position Summary / Career Interest:

The Patient Accounts Manager is responsible for the oversight of the Patient Accounting Team. This position identifies trends and analyses reporting to develop and recommend process or policy improvements to optimize reimbursements. The Patient Accounts Manager is also responsible for the daily operations in one or more of the following functions within the Patient Financial Services Department: (Clinical Trials, Payment posting/Credits & Refunds, Denials Management, Insurance follow up, Patient customer service).


Responsibilities and Essential Job Functions

• Manages day to day operations within Patient Financial Services in one of the following areas: clinical trials, payment posting, credits and refunds, denial management, insurance follow up and/or patient customer service.
• Provides leadership presence and guidance through direction and role-modeling.
• Conducts daily work que review, assists patient accounting supervisors with workload prioritization and redistribution, reviews reports, assists in process improvement to optimize reimbursement and utilize human and capital resources efficiently, and conducts walk-through of all areas.
• Responsible to manage operational and staffing budgets.
• Responsible for the daily operations of all aspects of the assigned area of responsibility.
• Manages human resource functions such as interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development.
• Maintains personnel files, including documentation of appropriate staff orientation, competency, training, discipline and performance reviews.
• Oversees department timekeeping and payroll.
• Collaborates with HR concerning employee issues and performance.
• Conducts employee coaching, counselling, disciplinary actions and annual appraisals. Monitors staff adherence to hospital and departmental policies and procedures.
• Develops and recommends policies and procedures that will increase financial counseling efficiency in coordination with all departmental areas and external departments.
• Ensures that established policies and procedures are adhered to.
• Educates staff about policy changes.
• Provides regular reporting as required by department leadership.
• Monitors reports to identify trends by staff member, department and/or payers.
• Communicates these trends to the appropriate people.
• Complies with governmental and managed care rules and regulations.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate AND
• 5 years of experience in payment posting, claims, denials, health care customer service, insurance processing, billing or collections.
• Associates Degree in Business, Healthcare Administration or a related field of study from an accredited college or university OR
• Must be actively enrolled in an Associate's Degree program with a completion date of 1 year from the date of hire.
• Designated Epic training must be completed within 6 months of hire for Epic users.
• 5 or more years of experience in payment posting, claims, denials, health care customer service, insurance processing, billing or collections.
• 3 or more years of experience in a lead or supervisory role

Preferred Education and Experience

• 6 or more years of experience in related field
• 4 or more years of experience in a lead or supervisory role

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.