Manager, Advanced Technology Hub & Epic Operations

Position Summary / Career Interest:

The Manager, Advanced Technology Hub & Epic Operations plays a key role in bridging technology and operations to drive innovation and efficiency in revenue cycle processes. This role provides strategic oversight and management of a team of Revenue Cycle Optimization Analysts focused on workflow automation, AI-enabled tools, and technical integration efforts that support enterprise goals, while also serving as the Product Owner (PO) to guide priorities and ensure delivery of high-value solutions. The manager partners with revenue cycle operations, informatics, and IT leaders to ensure alignment of work, timely execution of priorities, and effective resource coordination. This is a hands-on leadership role suited for someone who thrives in a fast-paced, collaborative environment and is passionate about improving healthcare through thoughtful, tech-driven solutions. This position is a hybrid work model with a combination of onsite and remote work.


Responsibilities and Essential Job Functions

• Lead and mentor a team of informatics analysts focused on solution delivery and continuous improvement within revenue cycle operations.
• Support team development through coaching, clear expectations, and consistent communication.
• Foster a high-performance culture through regular feedback, accountability, and continuous learning.
• Manage strategic and large-scale project work assignments, team capacity, and prioritization based on operational needs and system goals in conjunction with the Supervisor.
• Collaborate closely with peers across IT, operations, and informatics to align Revenue Cycle Technology initiatives with organizational priorities and ensure seamless communication and execution.
• Ensure the right work is being done at the right time by coordinating cross-functional feedback, technical feasibility, and business readiness.
• Support the Director in aligning project priorities with strategic objectives and performance improvement initiatives.
• Oversee the optimization, integration, and ongoing support of the Epic EHR and connected third-party systems to ensure seamless, efficient, and compliant revenue cycle operations.
• Guide design and optimization of technical workflows with a focus on automation, system integration, and user efficiency.
• Participate in initiatives related to mergers, acquisitions, and health system alignment, ensuring consistent and scalable solutions.
• Contribute to solution strategy and design for new tools and enhancements, especially in the AI and automation space.
• Serve as Product Owner for the agile informatics team, maintaining backlogs, clarifying requirements, and supporting sprint planning activities.
• Ensure deliverables align with stakeholder needs, system capabilities, and institutional timelines.
• Monitor industry trends to inform continuous improvement and emerging technology use cases.
• Partners with data analytics and quality resources in the development of data capture, data management and analysis to support UKHS Revenue Cycle Services strategic initiatives and aligning those with EHR design, use and adoption.
• Manages human resource functions such as interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. Maintains personnel files, including documentation of appropriate staff orientation, competency, training, discipline and performance reviews. Oversees department timekeeping and payroll. Collaborates with HR concerning employee issues and performance. Conducts employee coaching, counselling, disciplinary actions and annual appraisals. Monitors staff adherence to hospital and departmental policies and procedures.
• Develops and recommends policies and procedures that will increase efficiencies in coordination with all departmental areas and external departments. Ensures that established policies and procedures are adhered to. Meets regularly with staff to discuss progress of work, resolve problems, and ensure standards for quality and quantity of work are met.
• Partner with operational leadership, the HITS team, Clinical Optimization Team, Clinical Informatics and other Informatic teams from across UKHS to plan, coordinate, and facilitate patient-centric technology initiatives as they relate to revenue cycle services.
• Works with Director, Advanced Technology Hub and HITS leadership to align future development, enhancements, and new products to continually advance capabilities in line with the UKHS strategic vision related to use, configuration, and optimization.
• Works with revenue cycle departments to understand and manage user expectations and communication with regards to support service availability, responsiveness, and level of service.
• Participates in work groups/advisory groups to provide input into the design and use of the EHR.
• Evaluates the impact of technology on processes and identify areas to promote use to create efficiencies for staff and improve quality of care and revenue compliance.
• Facilitates health system O2 Revenue Cycle Advisory Committee.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Bachelors Degree in Business Administration, Finance or a related field of study from an accredited college or university OR
• Degree must be completed within 6 months from the date of hire.
• Designated Epic training to be completed within 6 months of hire.
• 7 or more years of experience in healthcare revenue cycle, informatics, or health IT roles
• 3 or more years of experience in a lead or supervisory role

Preferred Education and Experience

• Master's Degree in Healthcare Administration, Finance or a related field of study from an accredited college or university
• 4 or more years of experience in a lead or supervisory role
• Agile or Product Owner experience

Preferred Licensure and Certification

• Epic certification
• Professional credentials such as RHIA, CHFP, CRCR or similar revenue cycle or health information certifications

Knowledge Requirements

• Strong leadership and team development skills, with the ability to coach, mentor, and motivate staff to achieve high performance.
• Excellent problem-solving and critical thinking abilities to analyze complex workflows and design effective technical solutions.
• Highly skilled at building collaborative relationships and facilitating consensus among diverse stakeholders.
• Exceptional communication skills, able to translate technical concepts into clear, actionable information for non-technical audiences.
• Adept at prioritizing competing demands, managing multiple initiatives simultaneously, and maintaining focus on strategic objectives.
• Flexible and adaptable in a fast-paced environment, with a commitment to continuous improvement and innovation.
• Skilled in managing conflict and navigating sensitive discussions with professionalism and respect.
• Demonstrated ability to uphold confidentiality and exercise sound judgment in handling sensitive information.
• In-depth understanding of healthcare revenue cycle operations, workflows, and associated technical systems.
• Strong working knowledge of Epic applications, revenue cycle modules, and integration points.
• Familiarity with AI concepts, automation, and their application in healthcare operations.
• Solid grasp of system and data integration principles, including HL7, FHIR, and interoperability standards.
• Knowledge of agile methodologies and tools, including backlog management, sprint planning, and serving in a Product Owner role.
• Understanding of data governance, data visualization, and reporting frameworks that support revenue cycle performance.
• Awareness of regulatory, compliance, and data privacy requirements in healthcare environments (e.g., HIPAA).
• Knowledge of change management principles and best practices to support operational adoption of new technical solutions.
• Strong collaboration, negotiation, and communication skills to facilitate alignment across clinical, operational, and IT stakeholders.

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.