Position Summary / Career Interest:

The Access Specialist is an integral member of the Office of Access Management who is responsible for partnering with ambulatory practices to help achieve the goal of improved patient access to needed services within the health system. The Access Specialist is a liaison for the practice; gathers and compiles information and reports from multiple systems and departments, identifies access barriers and partners with the practice on improvement solutions by reviewing the performance against target conditions and develops recommendations.


Responsibilities and Essential Job Functions

• Responsible for the initial build and maintenance of physician schedule templates within the EHR by working with template builders and appropriate staff.
• Ensures adherence to template standards as developed by the Office of Access Management.
• Works with individual practices to process and manage requests for schedule changes.
• Obtains and compiles data for the Office of Access Mgmt. working with multiple different departments across the health system (including Ambulatory Operations, HITS, Revenue Cycle, Telecom, Analytics & Reporting).
• Reviews dashboards, analyzes data, pulls preset reports or navigates within the system (such as appointment turnaround time, MyChart and internet appointment requests) on a regular basis to identify divergence of access and targets or identifies problems with capacity management.
• Regulates appropriate use of decision tree algorithms, scheduling policies and procedures, including regulating automated call distribution system and appointment phone numbers/scripting.
• Recommends improvements and provides feedback to appropriate entities and partners including specialties,
• Access Office leadership or others as appropriate to resolve issues or concerns.
• Implements best practices based on leadership guidance and in collaboration with team.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate
• Bachelors Degree from an accredited College or University
• 3 or more years of healthcare clinic operations with familiarity with EHR scheduling workflows and/or revenue cycle experience that included knowledge of operational scheduling strategies, clinic throughput and performance improvement OR
• 7 or more years of healthcare clinic operations with familiarity with EHR scheduling workflows and/or revenue cycle experience that included knowledge of operational scheduling strategies, clinic throughput and performance improvement.

Knowledge Requirements

• Strong computer skills.
• EPIC Cadence preferred.
• EpicCare Ambulatory preferred.
• Prelude or other certifications relating to the Ambulatory environment is preferred.

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.