Resource and Referral Coordinator-Ambulatory Specialty Clinics

Position Summary / Career Interest:

The Resource and Referral Coordinator under the direction of the Social Work Case Manager, has responsibility to provide services to assist with resources and referrals identified by Social Work Case Managers based on assessment of need, to patients of all ages and their families receiving care in the clinic. The Resource and Referral Coordinator will work with identified patients to provide linkage to community resources and facilitate connection to related services that may affect optimal treatment outcomes. The primary role for the Resource and Referral Coordinator is to work as an integrated member of the clinic to provide timely linkage and coordination of community resources as established by the healthcare team and directed by the primary Social Work Case Manager.

Responsibilities and Essential Job Functions

• Accepts responsibility and accountability for achievement of optimal outcomes within their scope of practice.
• Follows policies, procedures and standards; complies with Corporate Compliance program.
• Assumes responsibility for risk and safety issues associated with the position.
• Performs job specific responsibilities and demonstrates accountability for own actions and decisions.
• Acquires and maintains knowledge and competence related to the expectations of their position and practices within their scope.
• Maintains current licensure. Brings ideas and concerns to supervisor, participates in department decision making.
• Collaborates as a team member to achieve organizational and department goals.  Maintains current licensure as applicable. Brings ideas and concerns to supervisor, participates in department decision making.
• Collaborates as a team member to achieve organizational and department goals.
• Partners with the primary SW to identify patients with community resource needs which can be managed by the Resource and Referral role and provides services to these patients under the direction of the primary Social Work Case Manager.
• Provides ongoing communication of needs and coordinates with primary Social Work Case Manager with any new or changing needs in accordance with the established plan of care.
• Provides patients/families with timely updates on referrals to various programs to help problem solve barriers to healthcare goals, identifies and provides resources and facilitates referral to community resources.
• Works collaboratively with patients, families, all members of the healthcare team and community partners to implement a plan for services based on identified needs.
• Demonstrates knowledge of the available community resources and effectively coordinates linkage to resources based on assessment of need.
• Communicates timely, relevant and accurate information to all parties involved with patient's care.
• Participates in performance improvement activities.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Bachelor of Social Work in Social Work
• High School Graduate
• 0-2 years of experience.

Preferred Education and Experience

• Healthcare experience

Preferred Licensure and Certification

• Licensed Social Worker(LBSW) - State Board of Behavioral Sciences State of Kansas Social Work license

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.