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PRN Guest Services Associate

Kansas City, Kansas

Job ID: R-32697

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Our nurses are leaders and decision makers, working closely with physicians to provide the best care and most advanced treatments. On our team, you’ll work in an environment of respect and professionalism, and you’ll have the support to advance your nursing career in the direction you choose. Find out more about the wide variety of opportunities for nurses at The University of Kansas Health System.


Job Summary

Job ID: R-32697 Job Type: Part time Location: Kansas City, Kansas
Position Summary / Career Interest:

The Guest Services Associate possesses a basic knowledge of computer programs, including 02, the database used for tracking inpatient and outpatient information. The ideal candidate must have excellent verbal communication skills in a high-paced environment, providing superior customer service in person and on the telephone. The associate maintains accurate in-house phone numbers, maps, and other pertinent information as required as well as tracks department location changes, phone number changes, etc., in order to provide up-to-the minute information for internal and external customers. 


  • Demonstrates ability to provide care/service safely and efficiently for the care of each patient. 
  • Assists with operations of the Information Desk for the University of Kansas main Hospital to develop and enhance customer service for all patients and visitors.
  • With the aid of the health system computer and network, provides rapid and professional response to all patient and visitor inquires in person and over the phone.
  • Locates appropriate physicians/services for patients and visitors throughout the hospital, pages clinical staff as appropriate.
  • Maintains a current and up-to-date patient information listing, in-house phone numbers, maps, department locations and other pertinent information as required.
  • Escorts patients and visitors in wheelchairs if necessary; if unable to leave desk may utilize health system volunteers or Central Transport to assist.
  • Assists senior patients with outside transportation.
  • Maintains confidentiality issues including no information, denial and expiration patients.
  • Works collaboratively and cooperatively with information desk volunteers, including training.
  • Works cooperatively with other health system employees/internal customers and provides relief at the Valet Receptionist or Heart Hospital Information Desk as needed.
  • Assists visitors with requests for voter registration, clergy parking and parking ticket validations.
  • Monitors facility conditions, notifies appropriate department for resolutions.
  • Maintains up- to- date calendar of events via e-mail notices.
  • Maintains a neat and orderly information desk.
  • Tracks inventory of necessary supplies and forms.
  • Attends mandatory staff meetings.
  • Follow policies, procedures, and standards; complies with Corporate Responsibility Program .
  • Assumes responsibility for risk and safety issues associated with position.
  • Maintains current and up-to-date materials related to area restaurants, accommodations, attractions, etc.

*Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

*Note: These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.



  • High School Diploma or equivalent/GED     
  • Excellent oral communications skills


  • Bilingual
  • Proficient in Windows and Microsoft Office applications
  • Excellent oral communications skills

  • Possesses a basic understanding of written communication.

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.

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The main reason I love coming to work is because of the amazing team. We promote a nursing culture that encourages kindness and teamwork, and I absolutely love that about our hospital. Riley Ferree, RN


  • Healthcare

    Our robust medical, dental and vision package allows you to choose options that are best for your family. We offer life, disability, and accident insurance plus voluntary offerings such as critical illness insurance and identity theft protection.

  • Giving back

    In addition to the quality healthcare we provide, we have opportunities to serve externally in our community in activities throughout the year.

  • Team-based culture

    At the health system, we are a team. If you are highly skilled and motivated but don’t want to work in an “everyone for themselves” culture like many academic institutions have, this is your place.

  • Support and Resources

    We have a comprehensive wellness program with resources to support your physical, mental, and emotional health. Our new Employee Assistance Program (EAP) includes free counseling sessions and legal advice options.

  • Tuition Reimbursement

    We offer tuition reimbursement for formal education credits.

  • 401(a)

    We offer a retirement savings plan with an employer contribute.

Success Profile

What makes a successful Nurse at The University of Kansas Health System? Review the traits we’re looking for and see if you have the right combination.

  • Compassionate
  • Acccountable to Team
  • Takes Initiative
  • Possesses Integrity
  • Patient-Focused
  • Desire to Grow & Develop

Our Culture

  • Work with a team that supports you, in a place where you will feel you belong and will make a difference. We empower staff to put the patient first in all things – even beyond clinical care. We value people.
  • Driven to serve: Every employee makes an impact, regardless of your role – no matter if you’re in scheduling, facilities or clinical staff. We know that each step of the process ultimately impacts the patient.
  • Our leadership is approachable, open-minded, and adaptable to challenges in healthcare.
  • We demonstrate values proudly and consistently. Values such as diversity and inclusion are important to our staff; there is a desire to see this reflected by the health system internally and externally.
  • Even though we are a large organization, our employees feel the health system’s resources, culture and commitment to quality allow them to provide exceptional care for patients.
  • Our health system welcomes patients and cases that other hospitals cannot. This represents our commitment to care and our passion to challenge ourselves and be the best.
  • We are a true healthcare leader in the region, rooted in experience and excellence.
  • We offer unique opportunities for professional development, as well as convenient pathways for onsite continuing education among healthcare professionals and staff – from GED to CEUs.
  • We make a difference in our communities by improving the health and lives of our patients.
  • We also support our communities through Health System Employees Reaching Out events.

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