Position Summary / Career Interest:

The Perioperative Waiting Room Attendant, under the direction of Main Pre/Post Nurse Manager, provides customer service to all patients and visitors; facilitates communication between patient/visitors and the healthcare team.  

Responsibilities and Essential Job Functions

• Assists The University of Kansas Health System Information Desk to develop and enhance customer service for all patients and visitors.
• Collaborates with department liaisons to improve communication with patients/visitors; may include transport, facility navigation and/or facilitating important/confidential  information to patients/visitors. Additionally, will assist the liaisons with locating and placing families in conference rooms for surgeon discussions
• Delivers customer focused communication to provide patients and visitors with quality information.
• Performs active surveillance of area for potential safety/security issues and or abnormal activities and communicate to appropriate personnel.
• Receives and relays all forms of communication accurately, promptly and courteously to the appropriate personnel/department.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate or GED.
• Experience working in Windows and Microsoft Office.

Preferred Education and Experience

• Associates Degree in Business or a related field of study from an accredited college or university.
• 3 or more years of face-to-face customer service experience

Required Licensure and Certification

• Basic Life Support Heartsaver (BLS HS) (Non-Clinical) - American Heart Association (AHA)

Preferred Licensure and Certification

• Nonviolent Crisis Intervention - Crisis Prevention Institute (CPI)

Knowledge Requirements

• Excellent verbal and written communication skills.

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.