Support Operations Manager--Internal Medicine

Position Summary / Career Interest:

The Medical Support Operations Manager directs, supervises and coordinates activities which may include oversight and/or supporting the administrator in the area of, scheduling, billing, communications, information technology/electronic medical records, patient service representatives, and patient referrals.  

Responsibilities and Essential Job Functions

• " Independently provides general systems consulting, systems analysis, and overall leadership related to the acquisition and use of computing systems in assigned areas.
• Applies in-depth knowledge of applications to ensure effective and optimal use of current applications, incorporation of refinements in applications based on organization changes or process improvements, and collaboration with senior analysts to identify and select new system solutions.
• Manages all phases of large and small projects. Accountable for the success of projects, repairs, process improvements, and overall benefits realization.
• Functions as a key point of user contact and customer service for Information Services and is accountable for user satisfaction. Develops departmental policies and procedures, and educates individuals in and outside the IS department as it relates to information systems and services.
• Works with senior management to develop long-range plans and organizational policies.
• Selects, trains/orients, and supervises departmental personnel. Responsible for work assignments and daily operations.
• Evaluates performance and recommends promotions and disciplinary actions.
• Assists in the preparation of clinic budgets and allocations of funds.
• Collects and analyzes data for monthly and annual reports. Prepares analytical reports and makes recommendations to management.
• Ensures compliance with regulations and standards of performance for quality care. Ensures that the organization’s goals, philosophies, and objectives are optimally supported by information technology.
• Ensures that patients are treated in a prompt and courteous manner by staff. Informs patients of appointment delays and provides and provides appropriate patient referral information.
• Ensures that communications staffs handle calls appropriately. Maintains a system for emergency assistance.
• Ensures that medical records are complete, accurate, secure and readily available. Ensures timely and accurate filing of medical documents in patient charts.
• Ensures that medical dictation transcription is handled quickly and accurately.
• Participates actively in clinic patient complaint procedures to resolve operational problems.
• Attends required meetings and participates in committees as requested.
• Participates in professional development efforts to keep current on health care trends and practices.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate
• Additional appropriate education may be substituted for two years of support services experience.
• 3 or more years of medical support services experience including two years in a health care organization.

Preferred Education and Experience

• Bachelors Degree in health or business administration from an accredited college or university. Medical experience can be substituted for education on a year for year basis.
• Post graduate work in medical records and communications practices.

Knowledge Requirements

• Requires highly developed skills and expertise in analysis, interpersonal communication, individual/organizational behavior, administration, business, technology, and clinical applications.

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.