Patient Intake Coordinator

Position Summary / Career Interest:

The Patient Intake Coordinator serves as a key point of contact for patient referrals to the University of Kansas Health System. This role partners with clinical staff to ensure the intake and referral process is coordinated efficiently, supporting timely access to care. The Intake Coordinator is responsible for patient registration, initial insurance screening, scheduling, and collection of relevant medical information to support a meaningful consultation and care coordination.

Responsibilities and Essential Job Functions

• Exhibits excellent customer service and serves as the first point of contact for patient referrals.
• Enters or verifies demographic information into the EMR upon receipt of new patient referral.
• Performs initial insurance screening to identify self-pay or patients with high risk insurance plans.
• Partners with Financial Counselors, Registration and Pre-certification departments to ensure patients are approved to proceed with scheduling
• Partners with clinical staff by collecting, following up on, and confirming receipt of all medical information identified that is necessary for successful, timely visit, including outside medical records, pathology slides and radiology films.
• Demonstrate competence in organizing and prioritizing disease specific information.
• Maintains a log of all new patients’ referrals and reports number of new referrals received monthly to leadership.
• Schedules and notifies patient of all ordered diagnostic tests and/or physician appointments as directed by clinical staff.
• Sends new patient appointment packet with instructions regarding all scheduled appointments and testing.
• Ensures all outside records are sent to HIM for scanning into the EMR.
• Communicates with clinical staff to discuss and coordinate patient care and necessary follow up.
• Provides coverage for scheduling phone lines, e-fax queue, O2 work queue and email referral queue.
• Schedules, reschedules/cancels and blocks schedules in a courteous, professional and timely manner as well as answers phones in a timely manner.
• Maintains a patient-centered focus and strives to support the mission, goals and values of the hospital, department and division.
• Maintains knowledge and understanding of all scheduling aspects, pre-authorization and pre-certification as well as basic knowledge of health insurance and billing procedures.
• Assists team members and perform other duties as assigned by supervisor.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate
• Minimum of 6 months experience in a healthcare environment
• Minimum of 6 months in a direct customer service environment and/or experience in a call center or switchboard environment

Preferred Education and Experience

• Associate's degree or higher degree
• Medical Record and Scheduling experience

Knowledge Requirements

• Exceptional computer skills including Advanced Keyboarding skills, proficient in computer languages such as outlook, Microsoft Word and Excel

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.