Clinical Operations Project Manager - Periop & Procedural Services

Position Summary / Career Interest:

The Perioperative and Procedural Services Clinical Operations Project Manager supports perioperative and procedural areas by managing transformation projects aimed at improving care delivery and the consumer experience across our enterprise. Works collaboratively with and leads multidisciplinary teams in projects as assigned. Work may include developing and implementing front-end process standardization and training, identifying areas of opportunity and measuring, monitoring, and improving performance.


Responsibilities and Essential Job Functions

• Leads initiatives to support performance excellence initiatives, including but not limited to analyzing data for performance improvement and lean activities researching effective models for patient management and perioperative and procedural operations, designing programs to address patient and provider needs that increase quality of care ensuring appropriate use of healthcare resources.
• Leads clinical transition and operational readiness for new services, construction, technology, equipment, infrastructure changes, and major events.
• Coordinates short-and long-term clinical projects in the department to include the research, planning/design, implementation, stabilization, evaluation, and transition to operational ownership phases.
• Facilitates planning meetings, creates, and updates schedules for each designate project.
• Develop and maintain project plans, timelines, milestones, deliverables, risks, dependencies, and escalation pathways.
• Acts as a coordination point for multidisciplinary groups such as quality, safety, regulatory, IT, facilities, and biomed for patient safety and environment of care issues. 
• Provides process facilitation support as well as rigorous analytical support to perioperative and procedural areas. Provides active tracking tools and summaries for all projects and summarizes individual projects progress and risks to senior management.
• Coordinate regulatory, accreditation, emergency preparedness, downtime, disaster recovery, and business continuity initiatives.
• Collaborate with external partners to implement quality improvement practices using evidence-based interventions, resulting in improved patient processes and outcomes.
• Keeps abreast of recent trends and developments in process innovation and project management in the healthcare field as well as in related industries.
• Develop and maintain timelines through collaboration with internal and external stakeholders ensure timelines remain on track through ongoing communication, collaboration and risk-mitigation strategies
• Champions quality / performance improvement efforts within Perioperative and Procedural Services
• Documents performance improvement initiatives/quality processes in the standard PDSA method.
• Sets priorities and oversees progress for department-specific PI initiatives based on current performance, regulatory requirements, and institutional and national initiatives.
• Completes/supports follow-up and evaluation of changes on an ongoing basis to assure conformance and continual goal achievement.
• Documents activities and develops feedback reports to communicate project findings and activities to collaborators and other involved.
• Actively participates in data collection for the improvement of system and clinical outcomes at the unit, department, and hospital level.
• Understands change theory and utilizes most effective techniques to impact successful project implementation/education.
• Utilizes unit, department, and hospital goals to guide project coordination.
• Actively engages in seeking solutions to department needs and initiatives.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Bachelor Degree Nursing OR
• Bachelors Degree in Health Care Administration OR
• Bachelors Degree in Public Health OR
• Bachelors Degree Quality Management, Healthcare Quality
• 3 or more years experience in clinical operations, healthcare project management, quality/safety, regulatory readiness
• Experience in surgical or procedural services
• Clinical background with knowledge of patient care workflows, safety, and operational risks
• Experience leading multidisciplinary teams
• Experience in project management, communication, facilitation, and problem-solving skills

Preferred Education and Experience

• Masters Business Administration OR
• Master Health Care Management OR
• Master Degree Nursing OR
• Master's Degree Master of HealthCare Administration (MHA) OR
• Master's Degree related field
• Clinical licensures or professional certification
• Experience with accreditation, operational readiness, emergency/downtime planning or clinical technology and infrastructure projets
• Lean improvement work, performance improvement, change management, or project management experience

Knowledge Requirements

• Superior communication, organization and presentation skills
• Ability to interact and work with multi-disciplinary teams including front-line operations, physicians, management, technical and financial staff
• Exceptional skills in collaborative software such as SharePoint

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.