Position Summary / Career Interest:

The Scheduling Representative works as a member of the interdisciplinary patient care team. Support is provided to the clinicians for the day to day operations. The Scheduling Representative performs routine scheduling of new and follow-up appointments requested by patients and providers, maintains compliance with 3rd party payers, and provides exceptional customer service. They may also assist other administrative staff with overflow work.

Responsibilities and Essential Job Functions

• Routinely maintain work area in a neat and orderly fashion.
• Complete order entry using hospital information system or manual order forms (test requisitions) including cancellation or modification of orders as required
• Review all clinic orders for date, time, signature, and pagers.
• Patient specific labels; apply patient labels to progress notes, order forms, and other patient specific forms as needed.
• Complete needed filing/record keeping.
• Call for consults using appropriate consult forms as a guide.
• Call support and ancillary departments as needed (EVS, transport, lab, pharmacy, radiology, volunteer, etc.)
• Transport items to ancillary departments as needed (blood to laboratory, retrieve/deliver patient belongings, charts to medical records, etc) and pick up any items if required.
• Supplies: Ensure that supplies are stocked, including copy, printer, and fax machines with paper and all forms.
• Schedule follow-up appointments for patients (clinics, outpatient radiology etc).
• Identifies insurance plans and specific procedures which need to be pre-approved. Pre-certifies required tests and procedures.
• Enters referrals and pre-certifications in hospital information system, makes copies and forwards to appropriate parties.
• Assists Team members as assigned/needed.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate

Preferred Education and Experience

• Associates Degree
• Less than 1 year of experience in a hospital environment.
• Less than 1 year of experience in a direct customer service environment.

Knowledge Requirements

• Advanced keyboarding skills, proficient in Microsoft Office.

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.