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Referral and Consult Center Representative Lead

Job ID: R-40128 Job Type: Full time Location: Shawnee Mission, Kansas
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Position Summary / Career Interest:

This position is responsible for providing support and training to Referral and Consult Center Representatives. The position is also responsible for resolving escalations, daily processing of patient and physician requests, and completing special projects. Provides leadership to the team in absence of the supervisor.


Responsibilities and Essential Job Functions

  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • Serves as a resource and provides training to staff, as needed and in collaboration with a supervisor.
  • Serves as an Epic “super user” for the department.
  • Assists in resolving escalated patient or clinical issues that arise within the department.
  • Leads the team during supervisor absence, managing workflow, assigning tasks, and monitoring productivity.
  • Conducts daily processing of incoming patient and physician requests.
  • Completes special projects and/or represents the department by serving on improvement teams/committees.
  • Distributes start of day and end of day reports to leadership in the absence of supervisor.
  • Responsible for other duties or projects which are assigned by Management.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience
  • High School Graduate or GED.

Preferred Education and Experience
  • Associates Degree in health care or a related field of study from an accredited college or university.
  • 4 or more years of experience leading a team or team project.

Preferred Licensure and Certification

Required Language Skills
  • Fluent English -

Knowledge Requirements
  • Excellent verbal communication skills.
  • Ability to work and adapt in a fast and dynamic organization.

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.

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  • Administrative/Business Operations, Shawnee Mission, Kansas, United StatesRemove