Position Summary / Career Interest:

Responsible for implementation and support of applications; works closely with end users to troubleshoot and correct problems relating to applications and assists with conversions to and Implementations of software products. Uses healthcare clinical operations expertise to seek out, research and evaluate a variety of solutions to provide end users with high quality, efficient products; maintains and supports specified installed application software products; demonstrates leadership skills in all job responsibilities.


Responsibilities and Essential Job Functions

• Demonstrates accountability in delivering assigned task; reports project issues and accomplishments to project manager; delivers a work product that meets project requirements as defined by the scope and stays within departmental guidelines for application configuration/development.
• Assists others and participates in the analysis and documentation of current and future needs and workflows through interviews and gathering data regarding regulatory requirements, operational procedures and hospital/departmental policies.
• Assists others and participates in the planning, development, implementation, maintenance, support and evaluation of clinical or business application systems as assigned. These activities may include system design, documentation of design decisions, workflow redesign and documentation, data collection, database building, testing and troubleshooting.
• Maintain relationships with the Nursing and Clinical communities.
• Works collaboratively with users/stakeholders in assigned clinical areas in the design and implementation of new clinical systems
• Participates/Contributes/Presents in team and project meetings; works closely with team/department members; can identify more Integrated issues where collaboration is needed.
• Works effectively and efficiently independently or as part of a team on assignments; requires minimal supervision, and can lead others with some supervision.
• Under general supervision designs, documents, builds and modifies the complex critical applications in order to best meet the needs of the organization; demonstrates knowledge of such tools as process flow documentation, project reporting, Gantt charting, and resource management.
• Can research opportunities for optimizations independently based on end-user feedback.
• Works closely with other analysts to ensure integration between all clinical and business applications; facilitates the integration of data to support the patient–centered model of healthcare.
• Has an understanding of the various healthcare settings for patient care, the roles within those settings and workflows that support the care of the patient; can apply this knowledge to workflow analysis and design to support a consistent patient and provider experience.
• Learns, develops, and maintains an expert level of knowledge in an application or technical area, or develops competency in more than one application or technical area; understands application impacts within the clinical departments and resources;
• Maintains certifications/proficiencies once obtained.
• Maintain an up-to-date knowledge of: current trends and issues in healthcare, nursing practice, Healthcare Informatics, national and state-wide standards and regulations, enterprise policies and procedures as related to clinical practice, and the legal Implications of clinical systems.
• Develops competence in the area of mentoring new analysts; demonstrates excellent customer service skills.
• Can lead small projects and uses project management methodologies to plan, develop scope, timelines and other project requirements; uses appropriate departmental project management tools, such as Eclipse, SharePoint Issues lists, etc. Accountable for delivering the project as assigned, ensuring that project team adheres to departmental standards for all aspects of the project (example:  clear and complete documentation of design decisions or reporting project issues and accomplishments to project leadership routinely).
• Assists Application Analysts in end-user and system support including investigation, troubleshooting, testing and resolution of reported problems.
• Coordinates and participates in project activities including meetings and presentations; prepares meeting agendas and facilitates meetings effectively; works with vendor representatives concerning various design, computer software, and equipment issues
• Organizes, contributes and participates in turnover documentation and presentations when projects are complete and handoff to other analysts for support is conducted.
• Responds to off duty calls as part of an on-call rotation.
• Understands testing concepts including different types of testing and their objectives; develops and executes tests scripts based on future state workflows and software enhancements/fixes; works with others to create test scenarios (stories) for integration testing incorporating new features and workflows. Responsible for maintenance of test scripts as workflows change based on software changes or user requirements; documents status and issues of testing and leads troubleshooting activities and issue resolution
• Participates and coaches others in testing planning by helping identify test scripts needed, patients’ needed, and resources to include.
• Reviews future state workflow documentation with Trainer for curriculum development; helps to identify the different roles to be trained and aligning the curriculum to those roles; may also serve as proctor during training events. Reviews training questions during training events and helps to document responses.
• Participates in communication development of optimizations by producing screen shots and explanations of new feature/function/workflow
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate
• Associate Degree Nursing in Nursing or other clinical healthcare-related field
• 4 or more years experience in clinical position (Nursing or Ancillary) in a health care institution or clinic OR
• 2 or more years experience in a clinical position and two years of experience as a Clinical Analyst working with information systems

Preferred Education and Experience

• Bachelor Degree Nursing in Nursing or other clinical healthcare related field
• 5 or more years experience in clinical position (Nursing or Ancillary) in a health care institution or clinic of similar size and complexity.

Required Licensure and Certification

• Current professional license or clinical certificate required in professional area
• Certification or proficiency (with certification level score) in assigned Epic application or demonstrated learning of other assigned application must be obtained within 6 months of employment within 180 Days

Preferred Licensure and Certification

• National certification such as CPHIMS from HIMSS
• Certified in one Epic application

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.