Position Summary / Career Interest:

As part of the centralized Analytics and Business Intelligence department, a Data Analytics Liaison serves as a link between the technical team and the requestor to provide tailored customer support. This role manages relationships with all domains within the health system for analytical and business intelligence needs. Domain represents a section of operations, clinical, financial, operational, or strategic in nature, within a complex health system that rely on information to support decision-making processes (e.g. Clinical Affairs, Financial Operations, Lab, Nursing, Revenue Cycle, Strategic Affairs, etc.). The two primary objectives of this role are to manage analytical requests through the project lifecycle to ensure successful completion and to promote adoption of existing analytical solutions. Successful candidates should have strong critical thinking and project management skills (e.g. communication, time management, problem solving, adaptability, etc.) with an analytical mindset. Candidates should be comfortable operating in a dynamic environment with ability to balance multiple priorities and competing deadlines.


Responsibilities and Essential Job Functions

• Act as the interface, bridging the gap between the analytic and business intelligence teams and leaders across the health system.
• Work with executive owners, business owners, or steering teams to prioritize use cases within their domain.
• Develop and maintain thorough knowledge and understanding of the analytical and business intelligence needs that support decision-making processes for the assigned domains.
• Monitor assigned domains queue and proactively manage their requests to ensure timely completion.
• Analyze metrics associated with performance of the team for a given domain and provide recommendations for improvement based on identified opportunities.
• Act as a meeting facilitator during scope meetings.
• Partner with content development team members to populate documentation that captures request/project plan requirements, definitions, sources of data, timeline, and measures of success.
• Drive projects to success, equip and enable others to own the impact.
• Educate customers on existing solution capabilities to help address their requests using solution catalog.
• Review new solutions (PowerBI, Radar, Reporting Workbench, SlicerDicer etc.) that are developed by the team within the solution catalog and understand how to search those solutions to help address requests.
• Assist with development of communication plans on process changes and new or enhanced functionality of solutions created by the content development team.
• Triage requests in the system to appropriate domains and create documentation in all systems (SmartIT, PRM, etc.) to support standard work for the content development team.
• Manage request escalations using standard processes to ensure alignment between domain owners and the content development team.
• Develop and ensure alignment on short-term delivery goals and long-term data and analytic roadmaps with clear articulation of expected value and why the work is prioritized between business owners and the content development team.
• Assist with internal process improvement efforts to help reduce lead time for content development teams.
• Assist with efforts to develop supporting documentation for internal procedures that establish standards and assist with onboarding process for new team members.
• Contribute to the strategic direction of the analytics and business intelligence, making recommendations based on the domain needs and data/analytic capabilities.
• Maintain top-level knowledge of health system data and organizational analytic capabilities and help identify opportunities or gaps within those services.
• Participate in solution ideation and selection with content development team, content development support teams, and operational areas to drive adoption of delivered solutions within assigned domains.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Bachelors Degree in Business Administration, Communications, Engineering, or related field
• 4 or more years experience of performance improvement, business transformation, process management, project management or change management driven by data and analytics
• 4 or more years experience using a portfolio management and work management software
• 2 or more years experience using one or more analytical/statistical and business intelligence tools (Excel, Power BI, Python, Qlik, Tableau, etc.) drawing insights to assist with decision-making processes

Preferred Education and Experience

• Master's Degree in Business Administration, Engineering, Health Administration, or related field
• Experience in hospital or healthcare environment

Required Licensure and Certification

• Epic Cogito certifications. If not certified, certification is required within 12 months from employment within 1 Year
• LEAN certification. If not certified, certification is required within 12 months from employment within 1 Year

Preferred Licensure and Certification

• Project Management Professional (PMP) - Project Management Institute (PMI) Certified Project Management Professional

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.