Position Summary / Career Interest:

The Business Applications Manager leads a team responsible for supporting the business applications. The manager ensures the team interfaces with the business departments for the purpose of implementations, support, and future planning to ensure the applications are strategically meeting the needs of the hospital.


Responsibilities and Essential Job Functions

• Demonstrates collaborative productive relationships with Hospital enterprise, external partners and healthcare industry leaders in delivering IT solutions.
• This includes the ability to facilitate prioritization of requests across the enterprise
• Leads priorities of IT initiatives based on organizational needs/strategies, IT workload and budget.
• Leadership: Provides effective leadership to the department/team.
• Able to strategically identify, internalize and communicate the critical success factors necessary for the department/team to support organizational goals.
• Demonstrates advanced knowledge and understanding of unit/team technical skillsets and processes.
• Communications: Serves as an effective communicator of the organization's vision and goals and the department's role in achieving those.
• Expresses ideas clearly and effectively (gaining agreement and/or understanding), by adjusting language, terminology and style to the characteristics and needs of the audience as well as the venue for the communication.
• Establish and maintain regular written and in-person communications with the Information Technology senior management, department heads, and end users regarding pertinent IT activities.
• Relationship Management: Manages his/her responsibilities in a way that supports the achievement of departmental/team goals.  Works effectively with others in the management team to accomplish organizational goals and to identify and resolve problems at the departmental level. Skillfully administers, directs and allocates all organizational resources.
• Planning and Decision Making: Plans and coordinates the execution of functional and system testing for projects and impacted legacy systems to ensure business requirements are met with no impact to system integrity.  Ensures adequate implementation team, end-user, super-user, and vendor/consultant involvement in the testing process.
• System Support: Maintaining a usable system for the end users. With the ability to work with vendors or other outside resources as well as the internal Hospital teams to resolve system issues within the service level agreements. Functions as the coordination point for issues related to the applications, between functional administrators and TRC.  Act as an escalation point for issues with assigned systems that cannot be resolved in TRC.
• System Documentation: Maintaining current information on the systems functionality with common trouble shooting tips in the designated knowledge base. Keeping current vendor and system data owner’s contact information in the designated location.  Maintaining current system configuration and maintenance schedules updated. Maintaining a copy of current training materials for the system. Oversee documentation creation for each of the hospital supported applications and the uploading into the HITS approved knowledgebase.
• System Updates: Responsibilities include planning and scheduling application and system updates or upgrades.  This also includes coordination with the vendor, users, interfaces, and other systems that feed or accept information from this system. This would include server as well as workstation updates.  Ensuring the medical servers with 510K compliance are up to date with all vendor approved Windows and 3rd party updates.
• System Security: Understanding of the applications environment panels that allow additions, deletions, and password changes for normal, web, and RDBMS users. Will maintain the appropriate security rules.
• System Integrity/Retention: Requires verification of any application logs to resolve issues that could cause data integrity issues. Insure retention periods for the application data are following Hospital or regulatory requirements.
• System Backup/Recovery: Verification that the systems are completing normally scheduled backups.  Verification that that data can be restored on a minimum of an annual basis. Running and managing the application jobs: Knowledge of the application’s functionality to build, update and monitor jobs.  Ensures coordinated approach to maintaining of appropriate documentation for all jobs.
• Reporting: Ability to use the application functionality to schedule, distribute and print reports.  The responsibility for running reports is that of the functional administrators in each area, but the system admin’s role is coordination of issues and documentation of reporting.  Ability to use the application functionality to create custom reports. Ability to create reports using an ODBC compliant 3rd party-reporting tool.
• Model Interfaces: Knowledge of the interfaces that require application setup on the sending and receiving systems. Monitors interfaces and ensures appropriate documentation is maintained. Project Management: Function as a project manager on projects deemed to not require an assigned project manager from the Project Management Office. Have the ability to follow the correct PMO process and complete appropriate PMO documentation.  Coordinate with PMO to ensure the PMO time tracking is setup and hours are documented in the PMO system.  Ensure appropriate request for funding are completed. Coordinate other resources as required to complete the project.  Demonstrates and teaches project lifecycle methodologies.
• New System Design: Verify the design and equipment required for implementation of a new system. Ensure coordinate with all internal and external resources required to ensure new system installation adheres to Hospital standards and meets regulatory requirements. Review plans for the migration, consolidation or archiving of data from the legacy system where applicable.
• Oversight of Systems: Assist other system administrators with reviewing all systems to ensure current supportable versions and that the hardware components are under support. Assist in the collection of budget request from the system administrators.
• Training: Coordinate ongoing knowledge sharing and training sessions and weekly technical reviews of various systems.  Assist with the quarterly system administrator meetings. Develop training materials for new system administrators.
• Compliance: Ensure compliance for all hospital supported applications, by creating and updating policies, processes, and procedures to meet industry regulatory requirements around HIPAA, CMS, and any other auditing authority rules.  Recommend policy and procedures to AD for departmental improvement.
• Disaster Recovery Planning: Disaster recovery planning and documentation created and continually updated for all hospital supported applications.
• Budget and Future Planning:  Work with the AD for all future planning and budget needs for hardware, storage, application, and medical devices 5 years into the future.  Analyze existing application design and make recommendations for the improvement and growth of the application infrastructure and IT systems.  Participates in annual budget planning for ITS/System Administration Capital and Expense budgets.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate
• Bachelors Degree and/or 7 relevant years of experience
• 6 or more years experience with a minimum of 5 in healthcare technology processes, and additional experience in Business/Customer Relationship management and personnel management

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.