Position Summary / Career Interest:

Responsible for implementation and support of applications. Works closely with end users to troubleshoot and correct problems relating to applications and assists with conversions and implementations of software products. Uses operational knowledge to seek out, research and evaluate a variety of solutions to provide end users with high quality, efficient products. Maintains and supports specified installed application software products.

Responsibilities and Essential Job Functions

• Demonstrates accountability in delivering assigned task. Reports project issues and accomplishments to project manager.   Delivers a work product that meets project requirements as defined by the scope and stays within departmental guidelines for application configuration/development.
• Analyzes and documents current and future needs and workflows through interviews and gathering data regarding regulatory requirements, operational procedures and hospital/departmental policies.
• Participates in the planning, development, implementation, maintenance, support and evaluation of clinical or business application systems as assigned.  These activities may include system design, documentation of design decisions, workflow redesign and documentation, data collection, database building, testing and troubleshooting.
• Participates/Contributes/Takes instructions in team and project meetings.  Works closely with team/department members.
• Works effectively and efficiently as part of a team on assignments.  Can work independently on some assignments.  Takes direction.
• Under direct supervision, designs, documents, builds and modifies the complex critical applications in order to best meet the needs of the organization.  Demonstrates knowledge of tools such as process flow documentation and base level project reporting.
• Under direct supervision, is able to research stakeholder request for optimizations using various tools including vendor application resources.
• Develops and maintains knowledge of interface design and development between various distributed systems.  Understands interface protocols and specifications and how information can flow between systems.
• Certification or proficiency (with certification level score) in assigned Epic application or demonstrated learning of other assigned application must be obtained within 6 months of employment.
• Learns, develops, and maintains competency in the assigned application or technical area.  Understands application impacts within the clinical and/or the business departments and resources.  Maintain certification/proficiencies once obtained.
• Develops a basic understanding of system logic concepts (for example, routing rules).
• Develops competence in the area of mentoring new analysts.  Demonstrates excellent customer service skills.
• Participates and contributes in various team meetings.
• Develops understanding of project management methodologies including planning, scope definition/documentation, timeline development, dependency consideration, staffing, project structure and statusing/issue management.  Also gains understanding of project management tools, such as Eclipse, SharePoint issues lists, etc.
• Contributes and participates in turnover documentation and presentations when projects are complete and handoff to other analysts for support is conducted.
• Develops understanding of testing concepts including different types of testing and their objectives.  Develops and executes test scripts based on future state workflows and software enhancements/fixes.
• Is responsible for maintenance of test scripts as workflows change based on software changes or user requirements.
• Documents status and issues of testing and participates in troubleshooting and issue resolution.
• Participates in testing planning by helping identify test scripts needed, patients needed, and resources to include.
• Reviews future state workflow documentation with Trainer for curriculum development.  Validates training curriculum with Trainer.  May also serve as proctor during training events.  Reviews training questions during training events and helps to document responses.
• Participates in communication development of optimizations by producing screen shots and explanations of new feature/function/workflow.
• Responds to off duty call
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Associates Degree in Information Technology Or four years’ experience in application analyst role in a healthcare setting.

Preferred Education and Experience

• Bachelors Degree in Information Technology

Required Licensure and Certification

• Certification or proficiency (with certification level score) in assigned Epic application or demonstrated learning of other assigned application. The certification must be obtained and maintained according to Epic’s CEE program guidelines in order to be qualified for, and maintain, occupancy in this role. within 180 Days

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.