Position Summary / Career Interest:

The Community Clinical Liaison (HH C-L) coordinates and performs duties of education, marketing, clinical assessment of patients, and communicating the role of the home health/ home hospice/ hospice house agency to the community. He/She has a Nursing/Therapy degree to assist in the field within their scope of practice. This community includes, but is not limited to: physicians and their groups, acute care staff such as discharge planners, utilization reviews and leadership, community associations, and senior communities. He/she promotes continuity of care by easing the transition of care from the institutional care setting to the home care setting. The HH C-L follows up on referrals as designated and provides education regarding home care/ home hospice/ hospice house services. The HH C-L participates in and demonstrates effective support for patients and their families to meet their physiological and psychological needs. He/she practices within the boundaries of the specialty standards, and organizational/departmental policies and scope of practice. This clinical role is responsible for obtaining doctor signatures or verbal consent from physicians. He/she will clinically assess the level of care and service needed for patients, and if patients qualify for Home Health & Home Hospice based on CMS guidelines.

Responsibilities:

• Accurately documents and maintains documentation related to patient referral processes.
• Maintains appropriate referral and activity records for the agency on transitional care and marketing activities.

• All other duties as assigned.

• Attends and represents Home Health/Home Hospice/Hospice House at staff and committee meetings throughout healthcare system.
• Adheres to ethical business practices.
• Assists in obtaining physician signatures as needed.
• Provides education related to all three service lines to outside community partners, SNF's, ALF's, IL's, community or senior centers and physician offices. As well as all other potential outside community referral sources and collaborate with other like sales representatives in the community.

• Clinically assesses a patient in the field and coordinates care based on this assessment.

• Consistently meets work schedule.

• Demonstrates effective critical thinking skills as demonstrated in assisting the establishment of home care plans prior to discharge from acute care.  Ensures appropriateness of referrals.
• Places the needs of the patient and family first at all times.

• Demonstrates effective management of transitioning patient care, evidenced by anticipating patient care needs upon discharge, patient Plan of Care, and family/patient teaching.
• Performs pre-discharge hospital and home visits to current Home Health patients, Home Hospice patients, Hospice House patients, as well as new referrals.

• Independently performs assessments to provide the most effective transitions of new referrals to the home environment.

• Participates and seeks out leadership and learning experiences as it relates to transitions of care and marketing home health/home hospice/hospice house services. 
  
  1. Mentors students and new employees
  
  2. Seeks out professional expertise to improve the role and capabilities.
  
  3. Participates in IDT and department in services.
  
  4. Seeks out resources in efforts to provide solutions in the home setting.
  
  6. Develops and maintains positive relationships with designated healthcare providers.
  
  7. Assists in planning and developing opportunities for increased awareness of home health/home hospice/hospice house.

• Presents self professionally at all times:  language, demeanor, interactions and appearance.
• Demonstrates exceptional teamwork attitude and skills.
• Organizes workload to meet responsibilities in a timely manner.

• Promotes the agency through positive representation and communication of its services.
• Effectively communicates to clinicians, physicians, patients and patient caregivers adhering to departmental process and regulations.
• Ensures effective communication and collaboration with home health/home hospice/hospice house staff to foster continuity of care.
• Communicates information effectively.
• Applies concepts of quality and process improvement to all work practices.

• Provides education to hospital staff, nursing facility staff, physicians, and all referral sources regarding home health/home hospice/hospice house care services.
• Educates community and civic groups regarding benefits of home health/home hospice/hospice house services.

JOB REQUIREMENTS

Required

• Associate Degree in Nursing or Therapy School
• Healthcare Provider CPR (American Heart Association or American Red Cross ONLY)
• Previous healthcare experience
• Marketing/Community Liaison experience, Home Care/Hospice sales background preferred

Preferred

• Bachelor Degree in Nursing or Therapy School
• 1 to 3 years experience
• Marketing/Community Liaison experience, Home Care/Hospice sales background preferred

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.