Position Summary / Career Interest:

The REHABILITATION SERVICES CLERK (DB1, COP, GAR, SFC, & SMP) greets patients and their families upon entering the Rehabilitation Services department; checks patients in; assures that patients are registered; answers phones in a prompt and courteous manner; maintains accurate referral documentation; schedules patient appointments; when necessary contacts physician offices and insurers for necessary authorizations, certifications, and referrals; problem solves when necessary; closes out outpatient charts; faxes documents to physician offices and insurers; may participate in Performance Improvement activities and processes.

Responsibilities and Essential Job Functions

• Patients will be scheduled accurately and timely in SCI Schedule Maximizer, preferably while the patient is present in the clinic, taking into account the patient's scheduling preferences, therapist consistency, and available times. Reschedules appointments in an accurate and timely manner per patient preference and available times. Contacts patients when earlier appointments become available. Reviews SCI bump list to assure that all patients bumped due to calendar edits are properly rescheduled. Provides patients with schedule printout at the end of every evaluation (first visit), upon patient request, or when schedule changes are made.
• Greets customers in a prompt, courteous, and helpful manner upon their entry into the outpatient department.
• Checks patients in upon their entry into the Rehabilitation Services Department.  Verifies demographic data (i.e., address, phone, insurance information, etc.) on the face sheet and notifies Patient Registration of any discrepancies.  Verifies that account is activated in Cerner.  Assures appropriate documentation is completed by patient.  Obtains copies of insurance card and places in paper chart.  Obtains necessary patient or guardian consent signatures for treatment and/or financial responsibility.
• Manages multi-line phone system, transfers calls accurately, and retrieves voice mail messages at least three (3) times per day, if not more.
• Reviews SCI Order Review Work List regularly, checking to be sure that referrals are for the correct discipline and that two follow-up appointments have been scheduled.  Creates chart folders, performs chart requisition from Medical Records for past patients.  When necessary, places needed insurance authorization forms in chart (i.e. Ortho Net, Children's Mercy).  Initiates front office/therapist checklist in chart and identifies insurance information (visit restrictions, co-pay and treatment authorization information).
• Completes the Rehab Aide Checklist for the COP, DB1, GAR, SFC, and SMP clinics, performing all Joint Commission and departmental duties according to the schedule outlined on the checklist.
• Faxes patient reports to physician offices (using Medical Records Printing (MRP) in Cerner)  and insurers (traditional fax) in a timely manner.
• Contacts Workman's Comp providers and/or insurance companies to secure approval for additional visits or procedures.  Determines what is necessary for securing approval and/or authorization for continued therapy visits and if the physician's office needs to call the insurer for a new pre-certification. Completes the necessary steps outlined by the insurer to secure the visits or procedures requested by the therapist.
• Orders necessary patient care or front office supplies/items through Lawson when necessary and emails Director or designated Supervisor/Manager what items were ordered and the purchase requisition number.
• Reviews insurance information in SCI and ensures insurance benefits have been checked. Chart patient's insurance benefits in the "Insurance" tab in Cerner along with any authorization(s) that may be obtained following the evaluation visit.
• Orders necessary patient care or front office supplies/items through Lawson when necessary and emails Director or designated Supervisor/Manager what items were ordered and the purchase requisition number.
• Reviews insurance information in SCI and ensures insurance benefits have been checked. Chart patient's insurance benefits in the "Insurance" tab in Cerner along with any authorization(s) that may be obtained following the evaluation visit.
• Assists with ongoing Performance Improvement initiatives which may include, but not limited to: Temperature readings of freezer and hydrocollator, patient wait times for evaluations, pool chemical readings.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Preferred Education and Experience

• High School Graduate

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.