PRN Cardiac New Patient Intake Coordinator
Kansas City, Kansas
Job ID: R-43921
Overview
Our nurses are leaders and decision makers, working closely with physicians to provide the best care and most advanced treatments. On our team, you’ll work in an environment of respect and professionalism, and you’ll have the support to advance your nursing career in the direction you choose. Find out more about the wide variety of opportunities for nurses at The University of Kansas Health System.
Responsibilities
Job Summary
The New Patient Intake Coordinator is the first point of contact for new patient referrals to the University of Kansas Health System. This role partners with the clinical staff to ensure the intake process is coordinated efficiently to improve timeliness to care for new patients. The Intake Coordinator is accountable for the registration, initial insurance screening, scheduling, and medical information collection to enable a meaningful initial consultation.
Responsibilities and Essential Job Functions
- Exhibits excellent customer service and is the first contact person for all new patient referrals.
- Enters or verifies demographic information into the EMR upon receipt of new patient referral.
- Performs initial insurance screening to identify self-pay or patients with high risk insurance plans.
- Partners with Financial Counselors, Registration and Pre-certification departments to ensure patients are approved to proceed with scheduling
- Partners with clinical staff by collecting, following up on, and confirming receipt of all medical information identified that is necessary for successful, timely visit, including outside medical records, pathology slides and radiology films.
- Demonstrate competence in organizing and prioritizing disease specific information.
- Maintains a log of all new patients’ referrals and reports number of new referrals received monthly to leadership.
- Prepares and sends packet of medical information collected to clinical staff.
- Schedules and notifies patient of all ordered diagnostic tests and/or physician appointments as directed by clinical staff.
- Sends new patient appointment packet with instructions regarding all scheduled appointments and testing.
- Ensures all outside records are sent to HIM for scanning into the EMR.
- Communicates with clinical staff to discuss and coordinate patient care and necessary follow up.
- Provides coverage for scheduling phone lines, e-fax queue, O2 work queue and email referral queue.
- Schedules, reschedules/cancels and blocks schedules in a courteous, professional and timely manner as well as answers phones in a timely manner.
- Maintains a patient-centered focus and strives to support the mission, goals and values of the hospital, department and division.
- Maintains knowledge and understanding of all scheduling aspects, pre-authorization and pre-certification as well as basic knowledge of health insurance and billing procedures.
- Assists team members and perform other duties as assigned by supervisor.
- Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
- These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
Required Education and Experience
- High School Graduate
- Minimum of 6 months experience in a healthcare environment
- Minimum of 6 months in a direct customer service environment and/or experience in a call center or switchboard environment
Preferred Education and Experience
- Associates Degree or higher degree
- Medical Record and Scheduling experience
Knowledge Requirements
- Exceptional computer skills including Advanced Keyboarding skills, proficient in computer languages such as outlook, Microsoft Word and Excel
We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.
Quote

The main reason I love coming to work is because of the amazing team. We promote a nursing culture that encourages kindness and teamwork, and I absolutely love that about our hospital.– Riley Ferree, RN
Benefits
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Healthcare
Our robust medical, dental and vision package allows you to choose options that are best for your family. We offer life, disability, and accident insurance plus voluntary offerings such as critical illness insurance and identity theft protection.
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Giving back
In addition to the quality healthcare we provide, we have opportunities to serve externally in our community in activities throughout the year.
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Team-based culture
At the health system, we are a team. If you are highly skilled and motivated but don’t want to work in an “everyone for themselves” culture like many academic institutions have, this is your place.
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Support and Resources
We have a comprehensive wellness program with resources to support your physical, mental, and emotional health. Our new Employee Assistance Program (EAP) includes free counseling sessions and legal advice options.
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Tuition Reimbursement
We offer tuition reimbursement for formal education credits.
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401(a)
We offer a retirement savings plan with an employer contribute.
Success Profile
What makes a successful Nurse at The University of Kansas Health System? Review the traits we’re looking for and see if you have the right combination.
- Compassionate
- Acccountable to Team
- Takes Initiative
- Possesses Integrity
- Patient-Focused
- Desire to Grow & Develop
Our Culture
- Work with a team that supports you, in a place where you will feel you belong and will make a difference. We empower staff to put the patient first in all things – even beyond clinical care. We value people.
- Driven to serve: Every employee makes an impact, regardless of your role – no matter if you’re in scheduling, facilities or clinical staff. We know that each step of the process ultimately impacts the patient.
- Our leadership is approachable, open-minded, and adaptable to challenges in healthcare.
- We demonstrate values proudly and consistently. Values such as diversity and inclusion are important to our staff; there is a desire to see this reflected by the health system internally and externally.
- Even though we are a large organization, our employees feel the health system’s resources, culture and commitment to quality allow them to provide exceptional care for patients.
- Our health system welcomes patients and cases that other hospitals cannot. This represents our commitment to care and our passion to challenge ourselves and be the best.
- We are a true healthcare leader in the region, rooted in experience and excellence.
- We offer unique opportunities for professional development, as well as convenient pathways for onsite continuing education among healthcare professionals and staff – from GED to CEUs.
- We make a difference in our communities by improving the health and lives of our patients.
- We also support our communities through Health System Employees Reaching Out events.
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