Patient Registration Representative Lead

Position Summary / Career Interest:

Patient Registration Representative Lead is responsible for supporting the supervisor with Inpatient/ Outpatient registrations for the Health System. Assists team members to obtain proper patient identification, demographics and financial information to adequately register and secure the patient encounter. Serves as a resource and provides training to staff in collaboration with supervisor. Maintains a constant focus on providing excellent customer service to patients/ families and a professional image. Assists supervisor with assigned projects related to improving workflow and efficiencies within the registration department.


Responsibilities and Essential Job Functions

• Performs responsibilities of the Patient Registration Representative.
• Works as a go-between with the clinical teams and staff to resolve workflow or throughput issues of the department.
• Resolves escalated patient and or clinical issues that arise within the department.
• Monitors Missing Req. Items Work Queue’s and assigns accounts to team members as needed in collaboration with their supervision.
• Manages collection of co-payments and deposits made to the department.  Verifies staff balance drawers daily.
• Serves as a resource and provides training to staff in collaboration with supervisor. Serves as an Epic “super user” for area of responsibility.
• Evaluates existing workflows and collaborates with supervisor on implementing improvements and standardization of workflows.
• Conducts staff training or education specific to their department workflows including new hire orientation and facilitating lunch and learns as needed to assist the supervisor.
• Leads the team in the absence of the supervisor or upon assignment.
• Will be required to fill in for any Departmental needs as assigned.
• Responsible for other duties or projects which are assigned by Management.  These may include special projects, telephone coverage, filing, copying and other duties as instructed.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate or GED.
• 3 or more years of experience admitting/patient registration, pre-registration & pre-certification, or patient accounting experience.
• 1 or more years of experience of customer service.

Preferred Education and Experience

• Associates Degree in Business Management or a related field of study from an accredited college or university.
• 3 or more years of epic experience.

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.