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Manager of Office Operations

Job ID: R-41467 Job Type: Full time Location: Kansas City, Kansas
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Position Summary / Career Interest:

The Manager of Office Operations reports to the Director of Business Operations with collaboration with the Director of Nursing (resource management) to handle business operations of the department of nursing including monitoring of resource utilization, driving change, gathering, auditing and reporting information such as licensure and certifications. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance. Supervises and directs the work of office support staff whose duties are highly diverse.


Job Description
Responsibilities and Essential Job Functions
  • Collaborates with Department Director in the budget process and makes recommendations for budget strategy.
  • Monitors productivity measures and identify benchmark institutions to achieve the targets.
  • Assist in interpreting and driving change using productivity data, such as Action OI and works to leverage data/functionality from KRONOS.
  • Partners with Nursing, Director of Business Operations and Human Resources and other departments as required to facilitate structured and monitored contracts/relationships with vendors.
  • Outlines business metrics, processes for obtaining the data and developing dashboard to support for at a glance awareness and support decision making.
  • Share point resource for department – development, education and maintenance of.
  • Completes Performance improvement reviews on business operations of department and supporting managers and directors in using those in their areas.
  • Acts as key point person for  DON initiatives such as Royals  Events and logistics, new nursing hub (space, equipment, access)
  • Coordinates the nursing licensure/nursing certification information for the Department of Nursing and other departments and locations in the Healthcare System that have nurses; audits, compiles reports, works with HR to ensure accuracy of data to meet regulatory requirements.
  • Develops and implements processes and tracking methods for centralized functions of the Department of Nursing, and tracks expenses, such as parking expense, KRONOS licenses, and other centralized expenses for the cost center.
  • Manages inventory of equipment. Directs and coordinates for department maintenance.
  • Coordinates and administers business office activities and services provided to the Department of Nursing, such as mail, security, telephones and supplies.
  • Supporting the implementation of and oversight of the policy repository.
  • Assists in the development of business processes for obtaining data to support decision making.
  • Oversees the coordination of travel for the Department of Nursing, Cancer, Nursing Research/Development, Ambulatory, APP.
  • Coordinates and supports DON initiatives such Daisey Awards, Excellence Awards, Resident Awards, Comfort Care Program, Nurses Week, 5 Star Symposium.
  • Audits and processes Workday reports.
  • Coordinates space, equipment access and logistics.
  • Supervises the tracking of APRN collaborative Practice Agreements.
  • Must be able to perform the professional or technical competencies of the assigned unit
  • These statements are intended to describe the essential functions of the position and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience
  • Financial data experience
  • Experience with Microsoft Office (Word, Excel, PowerPoint)

Preferred Education and Experience
  • Bachelor Degree Nursing in Nursing OR
  • Bachelors Degree in Health Care Management OR
  • Bachelors Degree in Business
  • 1 or more years Previous supervisor experience

Knowledge Requirements
  • Proficiency in Microsoft Office Suite.

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.

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