Housekeeping Training Program Manager

Position Summary / Career Interest:

The Housekeeping Services Training Program Manager develops and maintains the quality assessment and improvement programs for the Housekeeping Services System. Develops and conducts operational education and training for all staff, including all leadership. Executes responsibilities based on objectives, guidelines, and health system philosophy. Work is performed independently and requires exercising good judgment. May be called upon to assist in administrative duties of the department including, but not limited to, time reporting, phone support, dispatching, etc. Maintains current knowledge of all applicable regulatory guidelines, infection control guidelines, and evolving industry trends. Guides the work activities of cleaning personnel to ensure a safe, clean, and appealing environment for patients, employees, and visitors.


Responsibilities and Essential Job Functions

• Leads education and training activities for the department. Develops and conducts education programs including new hire onboarding and ongoing education and competency validation within the department.  Assures orientation of new staff including supervision of new hires in training.
• Assists in special projects and research to update techniques.
• Acts as a liaison with Talent Acquisition in support of sourcing and hiring of frontline staff.
• Assists in analyzing of all statistical data as required by the director, including quality and productivity reports, etc. Uses that data to drive procedural changes and training as necessary and implementation of new processes.
• Maintains communication and acts as a liaison between all shifts and departments in order to ensure a smooth operation and continuity of work.
• Maintains knowledge of current trends and developments in the field in order to enhance expertise.
• Participates in health system committees and meetings as directed.
• Assists with policy and procedure development and review, and purchase of equipment.
• Effectively manage competing priorities with respect to the overall system operations.
• Assist in administrative duties of the departments including but not limited to, payroll, phone support, dispatching, etc.
• Promotes quality improvement, staff and patient safety, and cultural diversity through department operations and by personal performance.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Associates Degree in related area from an accredited college or university OR HS diploma plus 3-5 years leadership and/or training experience in lieu of Associates degree.

Preferred Education and Experience

• Prior experience developing and delivering education and training programs to adult learners.
• Prior experience in healthcare or institutional environmental services.

Preferred Licensure and Certification

• CHESP certification.

Required Language Skills

• Fluent English - Read, write, and speak English.

Knowledge Requirements

• Demonstrated knowledge of housekeeping procedures and safety protocols.
• Computer skills.

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.