Call Center Trainer - Switchboard

Position Summary / Career Interest:

The call center trainer is a dedicated training resource for the 24/7/365 switchboard call center. This position is responsible for the development, execution and implementation of in office and virtual training for the switchboard team.


Responsibilities and Essential Job Functions

• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• 24/7 availability to support training needs on all shifts
• Develop, implement, and lead in person and virtual training programs for the switchboard call center team
• Identify individual and team skills gaps. Provide training as needed
• Schedule all group and individual training sessions
• On going collaboration with departmental leadership
• Create training weekly, monthly and ad hoc training reports
• Assists with operational and quality duties as needed
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• 3 or more years in person and virtual training program creation and implementation experience.
• 3 or more years of training experience in call center or customer service environment.
• Experience creating training materials for in person and virtual training.

Preferred Education and Experience

• Associates Degree in related field of study from an accredited college or university.

Knowledge Requirements

• Above average computer skills.
• Ability to communicate with a diverse population.
• Ability to thrive in a fast-paced environment.

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.