Assistant Director, Housekeeping Services

Position Summary / Career Interest:

The Assistant Director Housekeeping Services oversees the quality standards and practices of the housekeeping process for an assigned area(s) or location(s). Oversees the staffing and scheduling process to ensure appropriate coverage to maintain a clean and safe environment. Assists in ensuring compliance with all applicable laws and regulatory standards regarding patient care.


Responsibilities and Essential Job Functions

• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• Oversees the housekeeping services (area/room cleaning, floor cleaning, trash removal, pest control, sharps removal, etc.) for areas or locations as assigned stressing the highest quality patient, staff, and visitor satisfaction.
• Ensure compliance with standards for sanitation and infection control.
• Oversees the hiring and leadership of the housekeeping staff through the coaching, mentoring, training, and performance management of direct staff. Provides leadership to build and sustain a workplace culture consistent with the mission and values of Hospitality Services and the health system.
• Assists in annual budget preparation. Responsible for all cost controls (supplies, equipment, labor) related to housekeeping operations for assigned area(s) or location(s).
• Implements, and monitors the effectiveness of, plans to accomplish service growth objects, patient experience, and customer service initiatives. Leads the housekeeping and custodial operations in assigned area(s) or location(s) to achieve these.
• Evaluate and ensure safe work practices; perform regular inspections of assigned patient, public and private areas to ensure compliance with quality assurance, safety, and Joint Commission guidelines.
• Collaborate with key clinical and non-clinical management staff to ensure a clean, safe, and comfortable environment.
• Assist with the development and implementation of plans/projects to improve operational efficiency and effectiveness. Recommend improvements as related to paint, repairs, furnishings and refurbishing, and relocation of equipment.
• Monitor supply inventory and equipment for proper operation. Select and requisition new or replacement supplies and equipment. Assist in researching vendors and contractors for suitable and economical sources of materials, supplies, and services.
• Stay current on changes in procedures, regulations, and equipment in housekeeping/environmental services, and recommend pertinent changes.
• Respond to customer questions and escalations and provide appropriate service recovery as necessary.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Bachelors Degree in Business, Engineering, Healthcare, or related area from an accredited college or university OR 4 years of related experience.
• 6 or more years of housekeeping/environmental services experience.
• 4 or more years of management experience.
• Experience with regulatory requirements for sanitation and infection control.

Preferred Education and Experience

• Large health system food service experience.

Preferred Licensure and Certification

• CHESP Certification.

Required Language Skills

• Fluent English - Ability to read, speak, and understand English.

Knowledge Requirements

• Basic computer skills (MS Office).

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.