Ambulatory Clinic Nurse Supervisor-General Internal Medicine

Position Summary / Career Interest:

Under the supervision of the Nursing Director, Ambulatory or Nurse Manager, Ambulatory, the Ambulatory Clinic Nurse Supervisor assists/supports the clinic administratively and clinically. He/she assists in supervisory planning, organizing, directing, coordinating, and controlling activities. He/she assumes responsibility for patient flow, triage and provides direct patient care. Is responsible for efficient day to day operations of the clinic and optimum use of resources to maximize productivity. Fosters an environment of collaboration and respect with physician colleagues, nurses and other healthcare team members.

Responsibilities:

• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department
• Maintains current knowledge of and ensures compliance with all regulatory and professional standards of care
• Operational Performance – Assists the Ambulatory Clinic Manager in daily clinical and operational aspects of the clinic including staff scheduling and monitoring of provider clinic schedules to ensure effective resource management and quality improvement through monitoring of clinic key performance indicators. 
• Collaborates with the Ambulatory Clinic Manager, Senior Administrator/Director, and Physician leadership to establish patient care standards and evaluates staff compliance.  Serves as a mentor for excellence in clinical practice and patient and employee satisfaction.
• Maintains a safe and caring environment for patients that is conducive to positive health teaching and maintenance, meeting patient and family expectations for care while implementing mechanisms to ensure culturally specific care. Responds to patient and family concerns or complaints with sensitivity and compassion in a timely fashion.
• Uses findings from patient and staff satisfaction surveys, complaints, and patient safety events/root cause analysis to plan and improve patient care using active mentoring and performance management strategies including MDI (monitoring daily improvement) boards.
• Assists with hiring, education and performance evaluation of the staff. Works with the Clinic Nurse Manager/Practice Manager and Human Resources in performance management counseling and discipline of staff.
• Creates and maintains a supportive work environment for the entire team.  Creates and maintains an atmosphere of respect and courtesy toward patients, staff and colleagues.
• Makes recommendations and provides opportunities for growth and development of personnel and arranges for appropriate education and training of staff.
• Maintains clinical relevance, demonstrating self-development by keeping current on a variety of clinical, management and health care topics.
• Promotes a level of professionalism in clinic, both in culture and appearance.  Motivates academic pursuit and continuing education on the part of the staff by establishing and meeting service based certification goals.

*Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department.

*Note:  These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities.  Skills and duties may vary dependent upon your department or unit.  Other duties may be assigned as required.

JOB REQUIREMENTS Required: BSN RN license BLS Certification or obtained within 14 days of hire. 2 years of RN experience and 1 year of Ambulatory experience. Demonstrated leadership, communication and interpersonal skills. Must have current active multistate state Register Nurse (RN) license in good standing in state in which you live OR active single state RN license in good standing in the state you will be working with proof of application of a multistate RN license in the state in which you live. Staff hired prior to 2/1/2024 are required to obtain a multistate state RN license from the state in which they live at the time of their next RN license renewal by 3/31/2026. Preferred: Master’s of Science in Nursing Previous RN experience in specialty and supervisory experience

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.