Position Summary / Career Interest:

The Revenue Cycle Quality and Training Analyst role is responsible for educating end users with consideration to adult learning principles, workflow and efficiency. This position provides educational assistance to end users and observes users interacting with electronic medical record (EMR) to identify additional education needed or system improvement opportunities. The Revenue Cycle Quality & Training Analyst promotes use of the system to support effective operational workflows. Works closely with information systems team and end users to troubleshoot and correct problems relating to applications and assist with implementations of revenue cycle software products. This role assists in the delivery of the organization’s desired outcomes and improve customer satisfaction by improving revenue cycle efficiency and streamlined workflows. Responsible to conduct quality and assurance reviews and productivity reporting.

Responsibilities:

• Identifies and documents workflow and EMR process improvement opportunities through analysis of quality, productivity and compliance reporting.
• Performs productivity & quality analysis to identify and reports individual and department training opportunities.
• Participates in EMR application activities that may impact training, including updating of EMR training environments. Provides ongoing education and communication through established communication pathways.
• Provides support for new EMR functionality, optimizations and upgrades to include creation and update of training curriculum and at elbow go-live support.
• Follows pre-determined training plan to ensure adequate training and coordinates updates to training plan and material to meet ongoing needs of Revenue Cycle teams.
• Teaches workshops or training modules as needed.
• Collaborates in a multidisciplinary team environment to produce positive outcomes.
• Conducts with training for department new hires and existing staff as necessary.
• Assists with follow up competencies when assigned.
• Learns new development of LPO (Lean Promotion Office) product offerings and infrastructure, including Lean “Best Practices”, tools and methods for Lean education and promotion of Lean thinking throughout the organization.
• Participates in ongoing development of the Lean Management system.
• Participates in workshops, providing documentation support for events
• Responsible to monitor and respond to health system revenue cycle support email, including follow up on outstanding issues as needed and bring new issues to team status meetings.

 JOB REQUIREMENTS 

Required

• High School Diploma
• Associate’s degree in related field, associate’s degree equivalent – 4 years’ experience in a related field.
• Three (3) years of experience in process improvement, quality and productivity analysis, compliance reporting, training, patient accounting, or patient registration/patient service rep.
• EPIC credentialing is required or completed within six months of completing orientation
• Ability to travel between Health System locations with minimal to no notice.

Preferred:

• Bachelor’s degree in related field
• EPIC Proficiency/Certification
• Lead or supervisory experience preferred.

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.