Position Summary / Career Interest:

Systems Administration provides design, implementation, maintenance, and support services for server level enterprise applications and medical devices. System Administrators (SysAdmins) are responsible for maintaining end-to-end knowledge of, assessing the impact of organizational change on, and identifying the opportunities and threats surrounding the systems they support. Systems Administration also assists ancillary IT groups (Radiology, Lab, Pharmacy, etc.) as a tie back to HITS (Health Information Technology Services) and an escalation point for systems issues.


Responsibilities and Essential Job Functions

• Serves as a Tier-II support resource, engaging other team resources as necessary and as defined by support processes.
• Functions as a coordination point for issues related to systems between all IT teams.  Act as an escalation point for issues with assigned systems that cannot be resolved in TRC.
• Inventory Medical and IoT Devices: Maintains an inventory of medical and IoT devices and maintains up to date information regarding location, status, security posture, life-cycle phase, ongoing maintenance, etc.
• Data Flow Mapping: Performs data flow mapping activities to document the flow of data both into and out of medical and IoT devices.  This task utilizes both written and visual tools to appropriately represent the flow of data and the data types being processed.
• Implementation/Connectivity: Performs implementation, integration, and connectivity tasks in concert with vendor resources and other internal teams such as Biomed, Networking, Systems Administration, clinical staff, etc.
• Vendor Management: Communicates effectively with system vendors to maintain working relationships and proper systems support.  Verifies vendor actions meet the expectations of the hospital.
• Medical Device and IoT Security: Evaluates the security posture of medical devices and IoT and identifies potential risks.  Works with Information Security and Networking to effectively mitigate risks through network segmentation or other mitigating factors.
• Coordination with Biomed: Assists Biomed as needed on preventative maintenance (PM), installs, and end-of-life planning.
• System Support: Maintains usable systems for end-users with the ability to work with vendors or other outside resources as well as internal hospital teams to resolve system issues within service level agreements.
• Decommissioning: Documents and performs end-of-life tasks to decommission medical and IoT devices in a safe, eco-friendly, and HIPAA complaint way.  Coordinates these tasks with appropriate teams such as Biomed, Desktop Support, and Asset Management.
• Vendor Remote Access: Configures and manages vendor remote access to medical and IoT devices through enterprise approved methods.
• Enterprise Imaging: Configures DICOM connectivity for imaging modalities in coordination with Systems Administration, Radiology IT, and Biomed.  Documents these connection points through data flow mapping.
• Training: Performs training tasks for fellow team members and technical staff.  Training content is primarily limited to connectivity and data flow and should not include clinical interpretation or proper use during patient care.
• Medical and IoT Device Documentation: Maintains documentation on the medical and IoT devices technical configuration, contacts and functionality.  Contributes and maintains common troubleshooting tips in the designated knowledge base. Keeps current vendor and system data owner’s contact information in the designated location.  Maintains relevant training materials.
• System Updates: Responsibilities include planning and scheduling medical and IoT device upgrades and updates.  This also includes coordination with other HITS teams, vendors, users, interfaces, and other systems that feed or accept information from these devices. Follows department change request processes.
• System Integrity/Retention: Requires verification of application logs and other monitoring tools to resolve issues that could cause data integrity issues.  Ensure retention periods for medical device and IoT data follow hospital and regulatory requirements.
• Data Backup/Recovery:  Verifies that devices are completing a normally scheduled and approved backup methodology.  Verifies that data can be restored in the event of a failure or disaster.
• Troubleshooting: Basic problem-solving skills and capabilities to resolve medical device and IoT issues under stressful conditions.  Uses appropriate methods of escalation to both internal and external resources.
• Technical Foundation: Understands technical concepts including, but not limited to, databases, networking, hardware, software, interfaces, medical devices, IoT devices, desktop support, operating systems, and others as necessary.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Associates Degree Information Systems or related field or 2:1 equivalent experience.
• 3 or more years experience in a related Information Systems field

Preferred Education and Experience

• Bachelors Degree Information Systems or related field
• 1 or more years experience in a healthcare setting

Preferred Licensure and Certification

• Technical certifications related to ITIL, Windows Administration, Linux Administration, or other IT or system related field of study.

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.