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Operations Manager, Housekeeping Services (10p-7a )

Job ID: R-13991 Job Type: Full time Location: Kansas City, Kansas
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Position Summary / Career Interest:

The Operations Manager, Housekeeping Services is responsible for providing leadership, direction, and management oversight of the housekeeping process for an assigned area, location, housekeeping function (i.e. discharge). Leads the staffing and scheduling process to ensure appropriate coverage to maintain a clean and safe environment. Ensures compliance with all applicable laws and regulatory standards to provide an optimal environment for patient care, safety, and service. Manages the day to day operations and ensures a consistently high level of cleanliness and aesthetics to patients, staff, and visitors.


*Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

*Note:  These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities.  Skills and duties may vary dependent upon your department or unit.  Other duties may be assigned as required.

  • 1) Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

    2) Manages the day to day housekeeping services (area/room cleaning, floor cleaning, trash removal, pest control, sharps removal, etc.) for an area, location, or housekeeping function as assigned. Responsible for implementing ongoing training and development of employees to maintain the highest quality patient, staff, and visitor satisfaction.

    3) Ensure consistent compliance with standards for sanitation and infection control, regulated medical waste is handled, packaged, stored, and disposed of in accordance with federal and state regulations, and all appropriate documentation is maintained.

    4) Manages the hiring, onboarding, and supervision of the housekeeping staff through the coaching, mentoring, training, and performance management of direct and indirect staff. Provides leadership to build and sustain a workplace culture consistent with the mission and values of Hospitality Services and the health system.

    5) Completes and posts work schedules for staff to ensure adequate coverage to meet operational needs. Manages Kronos signoffs on all timecards.

    6) Responsible for all cost controls (supplies, equipment, labor) related to housekeeping operations for assigned area, location, or function.

    7) Implements plans to accomplish service growth objects, patient experience, and customer service initiatives. Manages daily housekeeping and custodial operations in assigned area, location, or function to achieve these.

    8) Evaluate and ensure safe work practices; perform regular inspections of assigned patient, public and private areas to ensure compliance with quality assurance, safety, and Joint Commission guidelines.

    9) Partner with key clinical and non-clinical management staff to ensure a clean, safe, and comfortable environment.

    10) Assist with the implementation of plans/projects to improve operational efficiency and effectiveness. Recommend improvements as related to paint, repairs, furnishings and refurbishing, and relocation of equipment.

    11) Monitor supply inventory and equipment for proper operation. Recommend new or replacement supplies and equipment. Assist in researching vendors and contractors for suitable and economical sources of materials, supplies, and services.

    12) Respond to customer questions and escalations and provide appropriate service recovery as necessary.



  • Bachelor’s degree in Business, Engineering, Healthcare, or related area (or 4 years of related experience)
  • 5 years of housekeeping/environmental services experience
  • 3 years of supervisory or lead role experience
  • Experience with regulatory requirements for sanitation and infection control
  • Ability to read, write, speak English
  • Ability to read, speak, and understand English
  • Basic computer skills (MS Office)


  • Large health system food service experience
  • CHESP Certification

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.

COVID-19 and flu vaccines are required for all health system employees. Learn more.

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