The University of Kansas Hospital - IT Careers

Service Desk Technician Job

Facility: The University of Kansas Hospital - Main Campus

Department: HEALTHCARE INFOR TECH SERVICES

Schedule: Full Time

Shift: Days

Hours: 11:00pm - 7:30am

Work among the best. At The University of Kansas Hospital, the Department of Information Technology Services is committed to providing the information required to support patient centered care in a technologically superior environment while safeguarding data integrity, security, and accessibility. The hospital offers very competitive wages and an outstanding benefit package.

We currently have an opening for a Service Desk Technician.

Responsibilities:

  • Primary responsibility is assisting users over the telephone, through email, online chat and/or at desk side in a prompt, professional and courteous manner.
  • Secondary responsibility is assisting users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
  • Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction.
  • Responsible for obtaining information to diagnose a problem, and simultaneously create, assign and document issues into the Hospital Service Desk tracking system.
  • Maintains an ever increasing level of proficiency in hardware, software, networking and other technologies related to the ITS department.
  • Demonstrates competence in prioritizing user issues and resolving within Hospital defined Service Level Agreements (SLAs).
  • Demonstrates competence in compiling data to maintain inventory, purchasing, shipping and other records.

Requirements:

High School Diploma or Equivalent

1 year Customer Service

Microsoft Certified Windows 7, Enterprise Desktop Support Technician (70-685) or will obtain within first 6 months

Associate's Degree in IT or related field or 1:1 equivalent experience preferred

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We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity,
and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.