Dining Services Manager - Coffee Shop

Position Summary / Career Interest:

Responsible for managing the function and structure of food and nutrition services at assigned area, location, or function, ensuring that all patient and client expectations and regulatory standards are being appropriately monitored and adhered to. Responsible for appropriate cash handling procedures for locations with retail operations.

Responsibilities:

• *Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

  *Note:  These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

• Manages the daily production, safe handling and quality of all food prepared and distributed to ensure that it is consistent with MHFS policy and procedures for quality food service. Responsible for implementing ongoing training and development of employees to maintain the highest quality patient, staff, and visitor satisfaction.
• Ensures compliance with federal, state, and local health and sanitation regulations and department sanitation procedures. Consistently follow health system infection control policies and procedures.
• Manages the hiring, onboarding, and supervision of the housekeeping staff through the coaching, mentoring, training, and performance management of direct and indirect staff. Provides leadership to build and sustain a workplace culture consistent with the mission and values of Hospitality Services and the health system.
• Completes and posts work schedules for staff to ensure adequate coverage to meet operational needs. Manages Kronos signoffs on all timecards.
• Ensures cash is counted correctly at the end of each shift and properly secured if applicable.
• Partner with nursing and other key clinical and non-clinical staff to ensure patient dietary needs are met.
• Implements plans to accomplish service growth objects, patient experience, and customer service initiatives. Manages daily dining services operations in assigned area, location, or function to achieve these.
• Adheres to health system confidentiality, HIPAA and patient rights policies as applicable.
• Responsible for all cost controls (supplies, equipment, labor) related to dining services operations for assigned area, location, or function.
• Monitor supply inventory and equipment for proper operation. Recommend new or replacement supplies and equipment. Assist in researching vendors and contractors for suitable and economical sources of materials, supplies, and services.
• Follows protocols for Hazardous Materials and Waste Program.
• Respond to customer questions and escalations and provide appropriate service recovery as necessary.

JOB REQUIREMENTS

Required:

• Minimum of 5 years food service experience, or combination of a bachelor’s degree in Food Services (or related field) and 1 year of food service experience.

  3 years of supervisory or lead role experience

  Experience with food service regulatory requirements for sanitation and infection control

Preferred:

• B.S. Degree in Food Services Technology/Management or related field

  Food service management

  Large health system food service experience

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.